Scandibet - balance reduction

Ruling

Found for the Casino - This player has exceeded the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.

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Player's Complaint

Scandibet removed ~1400 euros from my balance and claimed I breached the maximum bet term.

I bet 10 euros per round.

In the general terms it is clearly said it is 10 euros.

However they claimed afterwards that for this promo it was only 5 EUR.

I only got to know this after the fact they removed my winnings.

They claimed that they told me this in the chat, however I never received the message. Once I had completed the deposit and returned to the chat, I didn't see any such information. Afterwards they copy-pasted a chat where the agent was talking alone for 10 minutes as a proof I had received the information. I did not.

They sent me a promotional email about the bonus and some rules were mentioned. There was no mention about a special betting maximum rule. The wagering rule 40x was in the email. And max bonus amounts etc.

The standard practice is that if there are any special rules that do not match the standard promo terms, they are mentioned in the promotional email or page if there is a link. There was no link, and all the rules were the in the email: max bonus amount, and required wagering amount.

I hope they return my 1400 euros to me.

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