Slot Wolf - Refund of remaining balance (german citizen)

Ruling

Declined - We do not pursue refund of losses based on lack of license. If your government cannot enforce its restrictions there's no chance we can.

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Player's Complaint

I closed my verified account yesterday on Slot Wolf. Since i am a german citizen Slot Wolf has 5 days to refund me to my verified banking account. And they already have my verified banking account.

After talking severals times to LiveChat, Slot Wolf doesn't want to do refund my money, because they T&C says you have to wager the balance x3 before being able to get a payout. I have the chat transcript of every conversation.

German laws overrule the “wager x3” rule. If I close my account, German law states that you have to refund in 5 days or less. That's why they put these "Additional terms for German players" in their T&C in the first place.

GlüStV 2021 § 6b (7) Organisers and brokers have the opportunity to give the player the opportunity to close their gaming account at any time. The player is to be given the opportunity to enter a payment, bank and account details for the remaining credit to be paid out. With the exception of sentence 2, closing the game account for the player may not involve more effort than setting it up.

Furthermore, on the same day I closed another account with a N1 casino (SlowWolf is part of N1) and they agreed to refund me with no problems, even though they also have a “x wager” rule that I didn't complete.

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