Slots Cafe - Account Closing

Hi chrissteindl07 - welcome to ThePOGG.com!

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Before going any further - specifically what reason have you been given for non-payment?

Thanks,

ThePOGG

Hi chrissteindl07,

I'm following-up on the above?

Thanks,

ThePOGG

Hi chrissteindl07,

I'm following-up on the above again?

Thanks,

Duncan

Hi chrissteindl07,

If we haven't heard from you by Friday the 10th of January I will assume that you no longer require our assistance with this issue and close this complaint.

Thanks,

ThePOGG

sorry that i haven't reported in a long time, but i haven't been in the country for a month. I only checked my mails for the first time today.

hope that the complaint isnt closed yet.

Hi chrissteindl07,

I need you to answer the question we asked on the 3rd of December - specifically what reason have you been given for non-payment?

Thanks,

ThePOGG

After a review of your account by our compliance and risk team, it has been decided to close down your account. As per clause 15.2 of the General Terms and Conditions, we reserve the right to close your account at any time for any reason.

If we terminate your account for any reason the provisions set out below shall apply:

1. Your account has now been terminated effective immediately.

2. You are banned from the group.

They told me that after a reviw of my account the compliance and risk team closed my account. But i have no idea why.

Slots.Cafe have provided sufficient evidence to demonstrate that this player has failed verification in a non-recoverable manner. As such we will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.

ThePOGG