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Hi snootli - welcome back!

Before we go any further, have you provided SlotsMillion with the requested bank statements? Operators generally employ 3rd party companies to process payments on their behalf. As such this information will make if far easier for them to help track down your payment.

Thanks,

ThePOGG

Yes.. there has been an update I have received one part of my two part withdraw.The one i am still waiting on has been over three weeks now. Just had a chat with them and -
 
Yes we can only apologize for the delay. The funds has been sent from our end and we will follow up with the payment provider then get back to you as soon as we have news.

In an earlier email they mention the delay was due to a "Risk and Fraud" inquiry...

Hi snootli,

It seems to me that the operator are working on resolving this for you. I you haven't received you second payment by Friday the 14th of June let me know and we'll contact the operator on your behalf.

Thanks,

ThePOGG

Hi snootli,

Have you received your 2nd installment?

Thanks,

ThePOGG

Hello,

No i have not received my 2nd installment... this is the last message i sent them.. they are putting another excuse...

 Hello,

This will be the third time that I will be submitting a copy of my bank statement looking for $250 when I have receive several previous bank transfers from Slotsmillion Casino. My original withdraw request started on May 13, 2019 and it is now June 13th and there has been numerous delays from fraud accusation (ten days waiting) , to it takes time to process, and then we sent please prove that you have not received funds by submitting a copy or your bank statement,which shows it’s not there, and we have reissued you your funds (ten days waiting). Now it is today, and you are saying you should have received it, please supply us with a new bank statement from the 13 to today.  I will, and you are going to see that it has not been deposited and you are going say that we will reissue it (10 days waiting)...

This is not very good customer service...

So, I will try look on my end. Can you please send me a copy of your receipt that shows the transfer between the remitter (Affiliate Squared LTD) and remittee (me), and then we can do a search/investigation on my end through my bank? I have done this in the past with another casino and we were able to find the error and the deposit was finally rewarded within a day......

With every bank transfer a receipt is generated as I have several of them from previous transactions between my bank (CIBC) and Slotsmillions Casino and Affiliate Squared LTD and many other casinos.

You have my correct banking information as pointed out in a previous email and through previous bank transfers from SlotsMillion Casino.

The receipt should read as... IBP -  Inter-Branch Payment Receipt

IBP #911xxxx6 FOR CAD 250.00 AT EXCH RT1.0

REMITTER: AFFILATE SQUARED LTD

PYMT DTL: 148xxx5-DEVCODE 8485xxx21

DATE: 2019-05-13 (it should have this date as it was stated in a previous email that is when it was remitted)

Once I have this information I can forward it on to my bank and they can do a search.  Because, at least it should have gone to the transit number (0045) which is CIBC (CIBCCATT) and then they can look up the remitter, Affiliate Squared Ltd and see where it has gone astray...

Thank you for your time..

Snootli

Hi Snootli,

The operator informs me that the remaining $250 has been reissued. Can you confirm when you've received your funds?

Thanks,

ThePOGG

Hi Snootli,

I'm following-up on the above?

Thanks,

ThePOGG

Hi Snootli,

If we haven't heard from you by Friday the 19th of July I'll assume you've received your funds and close this complaint.

Thanks,

ThePOGG

SlotsMillion inform us that this issue has been resolved. The complainant is non-responsive so we assume they're happy.

Withdraw delay!
 I wrote an earlier glowing review of Slotsmillion Casino and their withdrawing process, and now I retract that review. I am now waiting roughly one month for small withdraw of $700 and two full weeks for another of $250.
 I have had several previous withdraws from them and they ranged from days to one week and now these two have been going on for some time now. They know my banking information as they have transferred funds into my bank account previously. First they requested confirmation of my transit number and now they are claiming that they sent the $700 and asked for a statement showing that I never received it. Bank transfers are manually done via phone and leave a paper trail...
 Now they have said they have referred it to a financial manager which will take more time...
 
 The confirmation email I received when I requested the withdraw stated, “it could take anything up to 5 working days for your winnings to reach you”, it has been well over 5 day now!
 snootli
 

SlotsMillion - Withdraw Delayed

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