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Spin Genie - BEWARE

Ruling

Found for the Casino - This player has become non-responsive to our requests for further information and as such there's nothing we can do to help them.

Read our Spin Genie Casino Review

Player's Complaint

I DEPOSITED Via Boku they then closed my account after not responding to my queries why they closed my account, niow they claim it will be 2 cyles wc they cant even answer if it means 2 months before my funds are returned

Read the casino review

5 Responses

User icon
ThePOGG
January 9, 2018

Hi nonosko2627 - welcome back!

Before going any further I need to make you aware that Spin Genie are part of the Bear Group. This group are consistently non-responsive to complaints posted with this service. As such it's unlikely we'll be able to do anything to help you.

Before I tried to contact the operator I'd like you to provide more detail regarding what exactly the operator has told you about their reason for closing your account?

Thanks,

ThePOGG

User icon
nonoako2627
January 11, 2018

oh no i knew it I got that their chats and staff, they mistook me with another player with the same dob and they just closed my acct after that

User icon
ThePOGG
January 15, 2018

Hi nonoako2627,

I need you to give a detailed account of what happened. Tell us the time line and exactly what was said.

Thanks,

ThePOGG

User icon
ThePOGG
January 22, 2018

Hi nonoako2627,

I'm following up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
January 29, 2018

Hi nonoako2627,

If we haven't heard from you by Friday the 9th of February I'll assume you no longer want our help with this issue and close this complaint.

Thanks,

ThePOGG

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Agreement

nonoako2627 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

January 9, 2018

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