Found for the Player - Spin Genie casino have declined to engage in any conversation whatsoever regarding this complaint. As such we have nothing to base our conclusion on other than the player's submission.
I joined spin genie casino and submitted all my details after a while I won £600 and proceeded to withdraw it, I uploaded all documents to them to verify myself, they replied stating all ID I sent was ok, they then sent me message saying there close my account and withheld funds as it was a duplicate account, I assured them it wasn't and asked if my details had been cloned and made to look as if it was a duplicate account, I can't understand this as they said all ID was ok and said my withdrawal was processes and to expect them within 48 hours, then they say something different, I honestly think it's because it quite a large sum of money, but they can't be allowed to do this to genuine customers it's so unfair.
Could you please help me obtain my funds which I know are legally mine,
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Spin Genie - Withheld funds
Posted by glamgwanny
July 26, 2015
glamgwanny consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
July 26, 2015