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Spin Genie - Withheld funds

Ruling

Found for the Player - Spin Genie casino have declined to engage in any conversation whatsoever regarding this complaint. As such we have nothing to base our conclusion on other than the player's submission.

Player's Complaint

I joined spin genie casino and submitted all my details after a while I won £600 and proceeded to withdraw it, I uploaded all documents to them to verify myself, they replied stating all ID I sent was ok, they then sent me message saying there close my account and withheld funds as it was a duplicate account, I assured them it wasn't and asked if my details had been cloned and made to look as if it was a duplicate account, I can't understand this as they said all ID was ok and said my withdrawal was processes and to expect them within 48 hours, then they say something different, I honestly think it's because it quite a large sum of money, but they can't be allowed to do this to genuine customers it's so unfair.

Could you please help me obtain my funds which I know are legally mine,

Thank you

[EDIT]

Email. [EDIT]

Read the casino review

2 Responses

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ThePOGG
July 26, 2015

Hi glamgwanny - welcome to ThePOGG.com!

I'll contact Spin Genie casino and see what I can find out.

I will state in advance that if provides us with evidence demonstrating multiple accounts set up under your name, or it looks like you are operating multiple accounts under different names there will be nothing we can do to help you.

Thanks,

ThePOGG

User icon
ThePOGG
August 5, 2015

Hi glamgwanny, I have managed to get in contact with Spin Genie casino. unfortunately they've decided that they will not discuss any complaints with this service. As such there's nothing we can do to assist you. Spin Genie have requested that we direct you to their selected Alternative Dispute Resolution service IBAS. You can find their details here - http://www.ibas-uk.com/ Sorry we couldn't do more to help. ThePOGG

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July 26, 2015

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