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Spin Rider - refund


Resolved - Both the submitting complainant and Spin Rider Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Spin Rider Casino Review.

Player's Complaint

I have had the self exclusion in casinos owned by White hat Ltd . I was able to play on spin rider, lost and agreed they refund me 890€. I sent them my docs but haven’t heard about them since. I contacted Pardee consultas and they told to contact here.

Thanks for your help.

Read the casino review

5 Responses

User icon
February 4, 2020

Hi raymond1987 - welcome to!

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – and the terms of use for our complaint service here -

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.



User icon
February 21, 2020

Hi lotuska12345,

Spin Rider have informed us that this issue has been resolved. Can you confirm receipt of your funds?



User icon
February 22, 2020

The case is Seattlessa and the money has been returned to my account. Thank you :) BR [EDIT]

User icon
February 22, 2020

The case is solved and the money has been returned to my account. Thank you :) BR [EDIT]

User icon
February 25, 2020

Hi lotuska12345,

Thanks for letting us know - it is appreciated!


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lotuska12345 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Spin Rider
  • Malta Gaming Authority
  • Curacao eGaming
  • United Kingdom Gambling Commission
  • Imperium Network Solutions Limited

February 4, 2020

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