Spin Rider - refund

Hi raymond1987 - welcome to ThePOGG.com!

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Hi lotuska12345,

Spin Rider have informed us that this issue has been resolved. Can you confirm receipt of your funds?

Thanks,

ThePOGG

The case is Seattlessa and the money has been returned to my account. Thank you :) BR [EDIT]

The case is solved and the money has been returned to my account. Thank you :) BR [EDIT]

Hi lotuska12345,

Thanks for letting us know - it is appreciated!

ThePOGG