Spin Station - Casino confiscating winnings

Hi lupsefod - welcome to ThePOGG.com!

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https://thepogg.com/terms-of-use-for-dispute-resolution-service/

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If you have any questions about the above, let me know.

Before we go any further - were you playing with one of the 'Welcome Package' bonuses?

Thanks,

ThePOGG

Hi.

Thanks a lot for the very quick response.

Yes, I was playing with a welcome bonus. I have just received information that, apparently, they have added some specific terms for the welcome bonus. These can be found on the front page before signing in. The terms for bonus found when you look after logging in are supposedly not the real ones to use if you use a welcome bonus. When I looked, I looked for terms and wager for bonus (mainly to see how high such a wager was as I now that some casinos ensure that there is no chance that you will reach it). I did also notice a bet limit called 20% of bonus though, which I was never close to reaching.

Besides the fact that they have different sets of rules, what really distress me is the way they handle this. They have algorithms to adjust your free spins. Algorithms that prevent you from betting higher than the money on your account. Algorithms that ensures that you cannot withdraw whilst having “bonus-money” etc. etc. they could easily ensure that you where not able to bet more than the claimed limit. They obviously keep this option open as the chance of loosing ones money is higher with high stakes. Had I lost, I would never had found out, but since I win they take (of the many hidden) paragraphs and use it to ensure not to pay. Furthermore, I played over a longer period. Never at one point did I get any notifications about this.

To me it is quite obvious that there are lots of regulations and control-measures on the slots themselves, so the best protection against players who wins too much is to ensure to install paragraphs that allows the casino to take back winnings using one excuse or another.

Last but not least, and what really convince me how well-structured and cynical this is was the way they confiscated winnings. No call. No reaching out to try to understand. Just a generic email saying that they had confiscated all winnings (188.000 NOK.)

In any other business this behavior would be called fraud. I find it difficult to believe that this is not the case for a casino.

Looking forward to receive your reply.

Kind regards.

Hi Lupsefod,

Did you place wagers of more than 50NOK?

Thanks,

ThePOGG

Yes

Hi Lupsefod,

Sadly in that case there is nothing we can do to help you. Spin Station Casino carry the following term for their Welcome bonus:

"6. The maximum bet allowed whilst the welcome bonus is in play is 50kr. Should you bet higher than this while the welcome bonus is in play, we reserve the right to confiscate all winnings."

You are correct that this term is found in the footer of the homepage, but it is also clearly included on the Welcome Bonus page where information about the Welcome Package is found. They also include the statement "FULL TERMS IN FOOTER BELOW

NEW GAMES" on the advertisement for the Welcome Package clearly directing you to the location of the relevant terms.

These terms have not been added recently, they have been present for a long time. Our reviewing team has been aware of the presence of this term for several years.

Finally - currently no regulatory authority requires maximum bet limits to be enforced automatically due to the difficultly and potential security concerns surrounding requiring operators to directly interface with games created by scores of different software providers.

Sorry we cannot be of further help.

ThePOGG