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Spin Station - Delayed payment

Ruling

Resolved - Spin Station Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Spin Station Casino Review.

Player's Complaint

I register and play this casino first time 9.9.2020. I took their first deposit bonus and succesfully wager that and I have 3067 euro balance. After that I succesfully verified my account, but then the problems starts. I´ve been waiting my withdrawal over a month now and all they said to me is that they have security check going on. I understand that they are doing some security check, but over a month is unreasonable time. I haven´t break any of their rules or nothing like that, so I don´t really know what to do anymore. I hope you can help me with this.

Read the casino review

6 Responses

User icon
ThePOGG
October 21, 2020

Hi nainen1998 - welcome to ThePOGG.com!

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
nainen1998
October 22, 2020

That sounds good! Thanks a lot.

User icon
nainen1998
October 30, 2020

Have you hear anything? Still hear nothing for them

User icon
ThePOGG
December 13, 2020

Hi nainen1998,

It is our understanding that after concluding the verification process you have now been paid. Can you confirm receipt of your funds?

Thanks,

ThePOGG

User icon
ThePOGG
December 19, 2020

Hi nainen1998,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
December 27, 2020

Hi nainen1998,

If we haven't heard from you by Friday the 8th of January I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

nainen1998 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Spin Station
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Imperium Network Solutions Limited

October 21, 2020

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