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Spin Station - Not paying winnings

Ruling

Resolved - Both the submitting complainant and Spin Station Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Spin Station Casino Review.

Player's Complaint

Hello, I played 12.9.2020 This casino welcome bonus, and played it 100€ deposit with 100€ welcome bonus, total start balance 200€. I Played game Jammin jars with 4€ bet and wagered the welcome bonus. After wagering I had 5000€ balance and did withdrawal.

They are not paying my winnings. They arent responsing my emails. They asked me alot documents and I sent all documents they asked, and they approved them. I need your help to get my withdrawal to my bank account.

Best Regards,

Read the casino review

7 Responses

User icon
ThePOGG
October 5, 2020

Hi pelijatta1 - welcome to ThePOGG.com!

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

When did you request this withdrawal?

Thanks,

ThePOGG

User icon
ThePOGG
October 12, 2020

Hi pelijatta1,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
pelijatta1
October 13, 2020

Hello, yes I agree those things. I did ask the withdrawal 12.9.2020. [EDIT]

User icon
ThePOGG
October 15, 2020

Hi pelijatta1,

When did you make your last document submission?

Thanks,

ThePOGG

User icon
pelijatta1
October 15, 2020

12.9.2020 sent all documents they asked for and like 48 hours they accepted the all.Then they asked more and 25.9.2020 All documents are accepted by monday morning they said. They only say my account is security check or something.

User icon
pelijatta1
October 26, 2020

hello, they paid the withdrawal amount 5000e to my bank account. case closed ;)

User icon
ThePOGG
October 29, 2020

Hi pelijatta1,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

pelijatta1 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Spin Station
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Imperium Network Solutions Limited

October 5, 2020

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