Found for the Casino - This player has played a game that was restricted from use when playing with a bonus. As such there is nothing we can do to help them.
The player claims that this game was only restricted after they won. We have previously identified operators associated with this license changing changing bonus terms to restrict games after players have won, but in this instance we have no evidence to conclude that this has happened in this instance.
Read our Stakes Casino Review.
Hey, I would like to make complaint against Stakes Casino. I made account on Stakes Casino 15.5.2020. I made deposit for 250e with welcome bonus 15.5.2020 also that day. After I had recycled the bonus I had won 6933,50 euros. I been trying to withdrawal my winnings a month now. First they just keep asking more and more documents which I always send what they asking for. Finally after all documents they send me email that my account is verified now in 5.6.2020. Then I made withdrawal again. After that they send message that my withdrawal request has been declined and my winnings are voided because they claim that I have been “abusing bonuses” in their casino. I have not done such thing they are accusing me. I have only made one deposit with one bonus on their casino and I dont even understand what they are accusing me. This seems to me that they are just trying to rob me and my winnings. I am feeling very sad and depressed about the situation. I cant sleep properly because of the situation and the anxiety what has caused me. I am a student so the 6933,50 euros is a very big amount for me and It would change my life in a positive way. I am depressed and looking for answers. I hope you can help me out.
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Stakes - Casino refuses to pay my winnings
Posted by hnlain
June 17, 2020
hnlain consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
June 17, 2020