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Sunpura - Pending Cashout since 22.03

Ruling

Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.

Read our Sunpura Casino Review.

Player's Complaint

Hello,

waiting for my 900 euro cashout, nothing happens and still waiting for absolutely no reason. I dont understand why they hold my cashout on pending for so long. Support told me different things, either they have technical issues or im just not in queue order or my account is not verified but it is fully verified.

Read the casino review

2 Responses

User icon
thepogg
April 2, 2022

Hi pepegalos - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 15th of April let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
thepogg
April 5, 2022

Hi Magicmorrios,

Thanks for your email confirming that this issue has been resolved - it is appreciated :)

ThePOGG

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Agreement

Magicmorris consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Sunpura
  • Malta Gaming Authority
  • N1 Interactive Ltd

April 2, 2022

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