The Grand Ivy - Payment

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our The Grand Ivy Casino Review.

Player's Complaint

Made a withdrawl of £6400 with repeated chats for coming up to 10 days you keep telling me that the payment provider has had a technical problem and are working to resolve the issue. You have made no contact with me I’m chasing you everyday but keep getting told the same thing that’s it’s not your fault ? How is this not your fault I put my money on to your casino then blame other people for not paying I nervous this resolving is there is no need to withhold my payment. You also locked my account I would like to know why you would do such a thing after holding £6400 of someone’s money

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5 Responses

ThePOGG

May 5, 2020

Hi bazzal14 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

bazzal14

May 5, 2020

Hi, I just recived a email regarding this and they have said they have remade the payment today and will take up to 2-5 days to be in my bank but I can’t prove this as they have locked my account because I have complained about waiting 2 weeks for my withdrawl now they have re issued the payment that means further delays

ThePOGG

May 12, 2020

Hi bazzal14,

Have you received your funds?

Thanks,

ThePOGG

ThePOGG

May 19, 2020

Hi bazzal14,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG

May 27, 2020

Hi bbazzal14,

If we haven't heard from you by Friday the 5th of June I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG