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The Grand Ivy - Safer gambling failure


Declined - Complaints related to whether UK players should have been prevented from accessing gambling services are reserved to the management of the UKGC.

Read our The Grand Ivy Review.

Player's Complaint

I raised a complaint to grand ivy to explain that they had no adhered to safer gambling and through this I was able to spend thousands since 2018 and became addicted, since this I have received help and feel grand ivy should acknowledge and compensate they refused my complaint. I have a lot of information that's to much to put here can I please email you it all so you can help me ?

Read the casino review

3 Responses

User icon
June 13, 2022

Hi jinxshooch - welcome to!

Unfortunately there is nothing we can do to help you in this instance. The UKGC reserve management of this type of complaint issue to their own team. All we could do is suggest you contact the regulator.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 15k gambling operator websites for between 24 hours and 5 years.

Sorry we could not be of more help!


User icon
June 13, 2022

Grandivy advised me to contact you if they disagreed with me ?

User icon
June 13, 2022

Hi jinxshooch,

In that instance Grand Ivy have made a mistake. We act as their ADR for their MGA license, not their UKGC license. eCOGRA are their UKGC ADR, however I would inform you that given the nature of your claim it is very unlikely that they will be able to assist you, for the same reasons as given in our first response.



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jinxshooch consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • The Grand Ivy
  • United Kingdom Gambling Commission
  • Malta Gaming Authority
  • Imperium Network Solutions Limited

June 13, 2022

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