Resolved - This players has breached the maximum bet term while playing with a bonus. The player has accepted a good will gesture from the casino.
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For the POGG authorities
I deposited 30 euros to Grand ıvy casino and ı got 30 more euros with the welcome bonus. To withdraw the 60 euros in my wallet, fırst i had to make that 60 euros a 1050 euros.Later i managed to make up to 1450 euros then i withdrawed 1100 euros but then i receded from my decision.I spoke with the live chat support and they approved my decision then i withdrawed 970 euros and i made the remaing 130 euros to 1000 euros again but the site took all the Money i managed to make from bonus cash(1850€) because of the 6th article(can´t bet more than 5 euros with the bonus cash)but i am quite sure that i didnt bet more than 5 euros with my bonus cash.They sent me my breakdown with 3 past spins but those spins dont make any sense because one of them is 9.37 euros and the other one is 12.51 euros which you cant bet that kind of amounts in slot machines and also when i check my own breakdowns from the site i cant see myself that i played on those hours infact it shows games after 1 hours when i exceeded the bonus limits.The site is accusing me for a game that i havent played with the reasons i sorted above.I would be really grateful if you can help me with my problem.I have solid evidences such as mails and chats and i also took a photo of my account breakdown.
With all my regards
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The Grand Ivy - Withdraw Problem
Posted by manyokk
October 13, 2019
manyokk consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
October 13, 2019