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True Blue - Not paying

Ruling

Found for the Player - Despite our repeated efforts to contact True Blue Casino to discuss this issue we have received no response whatsoever from the operator.

Read our True Blue Casino Review.

Player's Complaint

True blue Australia online casino..I've won money legitimately...the continually giving me the run around ..no real direction...keep sending me documents needed ..I sent the a hundred times..the say yes all good then then yes so on..it's a joke. I'm exquasted trying to receive my winnings in my bank account... please help..that money be so appreciated and I won it ..the casino is true blue...but it's not in the dropdown menu...but planet 7 casino all the same mob... regards [EDIT]

Read the casino review

4 Responses

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ThePOGG
April 17, 2020

Hi unfair - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

What makes you think this operator are connected to Planet7Oz?

Thanks,

ThePOGG

User icon
unfair
April 17, 2020

Hello I think True Blue online casino and planet 7 are under the same group ... because I getting emails from them say I've successfully been indentified continue to make your withdrawal....that exact emails I get from True Blue ...it's a online casino it's a circus...Ripp off circus who Rob off us poor people...I want my money I have all the right.. regards unfair.they can't get away with it for all this time...

User icon
unfair
April 17, 2020

I have screen shots of everything.. regards unfair

User icon
ThePOGG
May 15, 2020

Hi unfair,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no relevant response. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

unfair consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Planet 7 Oz

April 17, 2020

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