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Vegas Hero - Account Deactivated
Ruling
Declined - Complaints related to whether UK players should have been prevented from accessing gambling services are reserved to the management of the UKGC.
Read our Vegas Hero Casino Review.
Player's Complaint
Account opened early June. Deposit of 100 pond taken and played blackjack for a few hours winning 1500 pound. On withdrawal request was told my deposit was void as I had previously self excluded from a site associated with Vegas Hero. After receiving promotional offers I logged on again expecting my account to be closed. It was not and VH has since accepted a further 3200 pound in deposits. My claim is if my account is not deactivated then Vegas Hero should honour all withdrawals, the initial 1500 and a further 300 currently being processed or as Vegas Hero did initially, refund all deposits made since opening account. I have spoken to a member of the support team who said he would escalate my complaint but I have nothing since. My account has however been deactivated courtesy of the support team staff
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Agreement
CSM5291 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Vegas Hero
- Malta Gaming Authority
- Curacao eGaming
- United Kingdom Gambling Commission
- Genesis Global Limited
June 28, 2020
Hi csm5291 - welcome to ThePOGG.com!
Unfortunately there is nothing we can do to help you in this instance. The UKGC reserve management of this type of complaint issue to their own team. All we could do is suggest you contact the regulator.
You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.
Sorry we could not be of more help!
ThePOGG