Declined - Complaints related to whether UK players should have been prevented from accessing gambling services are reserved to the management of the UKGC.
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Account opened early June. Deposit of 100 pond taken and played blackjack for a few hours winning 1500 pound. On withdrawal request was told my deposit was void as I had previously self excluded from a site associated with Vegas Hero. After receiving promotional offers I logged on again expecting my account to be closed. It was not and VH has since accepted a further 3200 pound in deposits. My claim is if my account is not deactivated then Vegas Hero should honour all withdrawals, the initial 1500 and a further 300 currently being processed or as Vegas Hero did initially, refund all deposits made since opening account. I have spoken to a member of the support team who said he would escalate my complaint but I have nothing since. My account has however been deactivated courtesy of the support team staff
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CSM5291 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
June 28, 2020