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Vegas Hero - All documents confirmed but no withdraw

Ruling

Found for the Player - Despite our repeated efforts to contact Vegas Hero Casino to discuss this issue we have received no response whatsoever from the operator.

Read our Vegas Hero Casino Review.

Player's Complaint

My account, source of income and other documents are accepted by them. I win that amount in july and no any progress in 3months now.

Read the casino review

4 Responses

User icon
thepogg
February 14, 2023

Hi wopeo - welcome to ThePOGG.com!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
thepogg
February 19, 2023

Date – 19/02/2023

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Thanks,

ThePOGG

User icon
thepogg
February 27, 2023

Date – 27/02/2023

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Thanks,

ThePOGG

User icon
thepogg
March 12, 2023

Hi wopeo,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

wopeo consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Vegas Hero
  • United Kingdom Gambling Commission
  • Malta Gaming Authority
  • Genesis Global Limited

February 13, 2023

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