Found for the Casino - EveryMatrix have demonstrated that their self-exclusion procedures have been reviewed by the UKGC.
Read our Vegas Hero Casino Review.
So on the 25th April I opened an account with Vegas hero. I submitted my verification docs as requested and then deposited and played through around £6k before they restricted my account.
I had to wait 13 days before getting a response from them.
During this time I did some research and saw that they were a sister site of Casino Cruise of which I excluded myself from back in 2016 permanently.
After I informed them of this they said my account would be closed under clause 14.3
“The company may refuse to open an account or may opt to close a players’ account which has already been opened at its own discretion. Notwithstanding this all contractual obligations already undertaken or entered into will be honoured.
I found this amazing to take £6k off of someone and close the account in 3 days.
They also said that although they are a sister site with casino cruise, they have since changed licenses so that they do not have to enforce self exclusions from their old license.
I find this completely unprofessional and all I asked was my account to be reinstated or a refund of the deposits due to self exclusion.
They aren’t coming back to me or giving me any information as to why their security closed my account.
Please can you help, not only me but I don’t want others to use this site and encounter a similar thing and lose money unfairly and without any chance of regaining any of it.
Thank you, relevant emails can be forwarded if required as evidence.
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Vegas Hero - Closed account after £6k deposited
Posted by batwolf
May 16, 2018
batwolf consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
May 16, 2018