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Vegas Hero - Delayed withdrawal
Ruling
Resolved - Vegas Hero Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.
Read our Vegas Hero Casino Review.
Player's Complaint
I've requested to withdraw $2000 out of the $4000 that I won at this casino. I've played through all the wagering requirements, etc. It's been over two weeks now and they told me it would only take 48 hrs. Can you help me please?
4 Responses
Hi dynamitt1,
Vegas Hero informs us that this balance was derived from play with a free spin bonus that carried a maximum win of $100. They also inform us that this balance has been paid. Can you confirm receipt of your funds?
Thanks,
ThePOGG
Hi dynamitt1,
I'm following-up on the above?
Thanks,
ThePOGG
Hi dynamitt1,
If we haven't heard from you by Friday the 3rd of July I'll assume you no longer need our assistance and close this complaint.
Thanks,
ThePOGG
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Agreement
dynamitt1 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Vegas Hero
- Malta Gaming Authority
- Curacao eGaming
- United Kingdom Gambling Commission
- Genesis Global Limited
June 5, 2020
Hi dynamitt1 - welcome to ThePOGG.com!
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG