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Vegas Hero - Funds
Ruling
Resolved - Vegas Hero Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.
Read our Vegas Hero Casino Review.
Player's Complaint
I signed up with gamstop and my account was closed. I have been trying to withdraw the £1000 in my account. They kept telling me I need to resend the documents. Now they are saying they have all documents but keep saying they still waiting on the right department sorting it out. This have been going on for 6 months now
4 Responses
Hi gers303,
I've spoken to Vegas Hero and my understanding is that your refund has now been processed. Could you confirm when you receive your funds?
Thanks,
ThePOGG
Hi gers303,
I'm following-up on the above?
Thanks,
ThePOGG
Hi gers303,
If we haven't heard from you by Friday the 17th of January I'll assume you no longer require our assistance with this issue and close this complaint.
Thanks,
ThePOGG
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Agreement
gers303 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Vegas Hero
- Malta Gaming Authority
- Curacao eGaming
- United Kingdom Gambling Commission
- Genesis Global Limited
December 13, 2019
Hi gers303 - welcome to ThePOGG.com!
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG