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Vegas Hero - holding my funds after multiple contact tries
Ruling
Found for the Player - Despite our repeated efforts to contact Vegas Hero to discuss this issue we have received no response whatsoever from the operator.
Read our Vegas Hero Casino Review.
Player's Complaint
I made a deposit 4.12.2022 and wagered bonus in Vegas Hero casino. I made multiple support contacts to withdraw my funds and asked if they need any KYC verifications and so on. They told me they get back to me shortly. After almost 4 months there has been no response and they are still holding my funds."Vegas Hero Case # 07281755"
"All I can advise is that the withdrawal reviews are at their final stages and you will be contacted via email very soon.", this was sent by them 22.12.2022
7 Responses
Date – 16/04/2023
This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.
Thanks,
ThePOGG
Date – 30/04/2023
This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.
Thanks,
ThePOGG
Hi basbas,
Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.
All we can suggest at this juncture is that you contact the operator’s ADR, Pardee Consulta Limited.
Sorry we could not be of further help.
ThePOGG
alright, i will contact pardee consulta, thanks
"we regret to inform you that as an ADR entity, Pardee Consulta cannot further proceed with your case, since we are no longer representing Genesis Global Limited"
"You may seek assistance from the MGA, or from the British Gaming regulation Authority"
I made MGA complaint before thepogg complaint, but nothing from them. Today I created british gaming reguslation authority case.
Hi basbas,
Firstly - the UKGC will take no involvement in your claim as a) you are not a UK citizen and b) Genesis Global had their UKGC license suspended over a year ago,
I'm sorry to hear that Pardee Consulta will not assist you with your claim. Given that this operator has had their MGA license suspended at the start of this year, all be can suggest is continuing to contact the MGA for updates on what is happening with player funds. Unfortunately there is nothing further we can do to assist you.
ThePOGG
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Agreement
basbas consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Vegas Hero
- United Kingdom Gambling Commission
- Malta Gaming Authority
- Genesis Global Limited
March 31, 2023
Hi basbas - welcome to ThePOGG.com.
Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.
Thanks,
ThePOGG