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Vegas Hero - non-payment

Ruling

Found for the Player - Despite our repeated efforts to contact Vegas Hero Casino to discuss this issue the operator has refused to discuss this issue.

Read our Vegas Hero Casino Review.

Player's Complaint

hello, i played Vegas Hero on April 4, 2020 for € 200 and won the money from there and downloaded the documents so they checked over for a month and today came a message that your account has been blocked. I haven’t cheated at the casino and I think the claim is ridiculous and trying to take the money where it has been going on for over a month. can you help with that, i would been very greatfully thanks!

Read the casino review

7 Responses

User icon
ThePOGG
May 8, 2020

Hi mibba1 - welcome to ThePOGG.com!

Specifically why have the operator refused to pay you?

Thanks,

ThePOGG

User icon
mibba1
May 12, 2020

hello! we emailed earlier and i sended email for more information but but I don’t think my messages will reach you, but there it is : vegashero claims I misused the bonus rules and said I was a cheater, I don’t know how bonuses can even be cheated and I’ve never cheated the casino. i waited more than a month for account confirmation and after that they argued like that so they wouldn’t have to pay me, can you help me? thanks a lot!

User icon
ThePOGG
May 15, 2020

Hi mibba1,

Specifically what term do the operator claim you have broken?

Thanks,

ThePOGG

User icon
mibba1
May 17, 2020

hello, they send me this: ''our security department has deemed that you undertook fraudulent activities to your advantage which is a clear breach of our Terms and Conditions.'' i dont even know whatever that even means, I want to stress that the payment went over a month before I got any sensible answer. thanks.

User icon
mibba1
May 26, 2020

hello, how yours progress going?

User icon
mibba1
June 10, 2020

hello, i haven't hear a while how progress going?

User icon
ThePOGG
June 16, 2020

Hi mibba1,

Sadly this operator has informed us that they will not discuss this complaint via this service as the MGA are already reviewing it. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

mibba1 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Vegas Hero
  • Malta Gaming Authority
  • Curacao eGaming
  • United Kingdom Gambling Commission
  • Genesis Global Limited

May 8, 2020

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