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Vegas Hero - not paid withdrawal
Ruling
Resolved - Vegas Hero Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.
Read our Vegas Hero Casino Review.
Player's Complaint
On 22nd October I managed to win £2,285 playing the Roulette tables.
I withdrew and sent all of the verification documents off.
On 27 October I was told on live chat that my withdrawal 'would be released within the next 24 hours :)'
I have still not received my money despite being told on live chat it is on its way to me many times.
Please help me The Pogg- I have screenshots of all of the live chats that I can send to you if required.
Thank you
4 Responses
Hi dan0011,
Our understanding is that you have now been paid. Can you confirm receipt of your funds?
Thanks,
ThePOGG
Hi dan0011,
I'm following-up on the above?
Thanks,
ThePOGG
Hi dan0011,
If we haven't heard from you by Friday the 25th of December I'll assume you no longer need our assistance and close this complaint.
Thanks,
ThePOGG
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Agreement
Dan0011 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Vegas Hero
- Malta Gaming Authority
- Curacao eGaming
- United Kingdom Gambling Commission
- Genesis Global Limited
November 21, 2020
Hi dan0011 - welcome to ThePOGG.com!
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG