Resolved - An issue with notarised ID has now been resolved and the player has confirmed that they have now received their funds from Vegas Hero.
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Vegas Hero have asked me for the following documents in order to withdraw and I have submitted every one:
Proof of address
ID (I have supplied both Drivers licence and passport)
Selfie of me holding ID
Proof of deposit method (card)
Proof of the deposit I made leaving my bank account
Notorized passport (at a cost of £90 to me to get done)
They are now saying that the notorized passport certificate that I have provided is not enough. Email pasted below:
"You’re nearly there but not quite – we are missing some items and could not complete the verification process:
- Color copy of notarized ID/Passport/Driving Licence (chose the one applicable): The copy of your document must be certified by a notary public, who verifies the identities of everybody signing the document, witnesses the signatures, and marks the document with a stamp (or “seal”).
Alternatively, the copy of your document can be certified at the Post Office ."
I am at my wits end with this - I keep providing them with documents and they are never enough for them. Can you help?
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gherkin316 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
March 14, 2019