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Vegas Hero - Over a month no payout
Ruling
Resolved - Both the submitting complainant and Vegas Hero Casino have informed us that this issue has been resolved and the player has received their funds.
Read our Vegas Hero Casino Review.
Player's Complaint
Dear the pogg.
I signed up to Vegas hero, deposited and then got upto £300. I made a withdrawal and they haven’t paid me. Support just keep saying the same thing that I have to wait. It’s been a month! Please help! Thankyou
5 Responses
Hi bunson,
Our understanding is that your withdrawal has now been processed. We would appreciate it if you could confirm when you receive your funds.
Thanks,
ThePOGG
Hi bunson,
Have you received your funds?
Thanks,
ThePOGG
Yes I have thanks so much
Hi bunson,
Thanks for letting us know - it is appreciated!
ThePOGG
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Agreement
bunson consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Vegas Hero
- Malta Gaming Authority
- Curacao eGaming
- United Kingdom Gambling Commission
- Genesis Global Limited
March 27, 2020
Hi bunson - welcome to ThePOGG.com!
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG