Found for the Casino - This entire case hinges on the claim made by the submitter that the player previously self-excluded with SpinIt. The operator have no record of this and the submitter cannot provider verifying evidence of this claim.
I am doing this on behalf of my son, so as to not distress him any further.
My son [EDIT].
I sent proof to the gambling company of this as I was legally advised that :
"A mentally impaired man has no capacity to contract. This is doubly so where he is entering into a gaming contract with a gambling website Accordingly, you should seek to sue the gambling website for return of the monies paid away from his bank account. The gambling website is primarily liable as it took the money from his account. It cannot lawfully contract with a mentally impaired man and seek to keep monies obtained"
He was self excluded from spinit who has the same licence as Vegas Hero and he requested to be self excluded in October 2017 I sent the site evidence of the fact, a fact they keep ignoring.
The site claims my son used 3D secure, also untrue , confirmed by his bank, my son does not know the password for his own protection, so I know he never entered any password.
It seems this site just wishes to place the blame on my son who is clearly vulnerable.
Very shameful company if they do not see any wrong in taking my vulnerable sons money thats for his care and daily living.
My son [EDIT], yet this company will only deal with my Son when I made it clear i do not want any pressure or stress placed on him, due to his conditions I do not want [EDIT].
I am 62 and this is really starting to stress me out never mind my son, I try do what I can but I not that great with computers so I try and rely on my daughter but she has kids and work, so its not also possible to get her help, but she told me to file a claim on this site to see if you could help.
Please help me.
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Vegas Hero - Son was self excluded and Vulnerable
Posted by Tinamum
April 6, 2018
Tinamum consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
April 6, 2018