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Vegas Hero - Still not verified and not received money after a month

Ruling

Resolved - Vegas Hero Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Vegas Hero Casino Review.

Player's Complaint

I won some Money back on the 23rd of March, and withdrew the money. Next day i get an email to verify the account and send documents, which i did that same day. I have waited and sent emails, and been on live chat several times. i have been told that it would be escalated, which was 2 weeks ago. and today i have been told that the Routine checks are taking longer, but they couldn't say why it is currently taking longer. Never received the Money which was just shy of £300

Read the casino review

5 Responses

User icon
ThePOGG
April 26, 2020

Hi thingymabober - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
thingymabober
April 30, 2020

thank oyu. i have resubmitted documentation and contacted live chat but i always just get the same response

User icon
ThePOGG
May 8, 2020

Hi thingymabober,

Vegas Hero inform us that your withdrawal has now been processed. We would appreciated it if you could inform us when you receive your funds.

Please be aware that the operator has decided to close your account and you should consider yourself barred from any further play with any operator sharing the Genesis Global Limited license.

Thanks,

ThePOGG

User icon
ThePOGG
May 15, 2020

Hi thingymabober,

Have you received your funds?

Thanks,

ThePOGG

User icon
ThePOGG
May 22, 2020

Hi thingymabober,

If we haven't heard from you by Friday the 29th of May I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

thingymabober consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Vegas Hero
  • Malta Gaming Authority
  • Curacao eGaming
  • United Kingdom Gambling Commission
  • Genesis Global Limited

April 26, 2020

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