Vegas hero - waiting too long for payment

Hi tallgaz - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 5th of June let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

Ok Pogg thanks I will come back to you on the 5th of June. I thought as they said up to 72 hrs and it has now been over 2 weeks that was sufficient. I have never had any issues like this before my payouts have always been pretty quick, I guess I have just been lucky so far! Cheers

Hi,

I still haven't had any communication from the casino despite all my emails and when I speak to live chat they don't know anything. Could you please try and find out what is happening for me please.

Thanks

Hi tAllGaz,

I'll contact the operator and see what we could find out for you.

Thanks,

ThePOGG

Hello,

just wondered if you found out any information from them about my money?

Thanks

Hi Pogg,

Have you had any luck in getting in touch with the operator as yet? I never get any replies to my emails to them and live chat are no use whatsoever. Could let me know how you have got on please as if you are having the same issues then I will start a proceeding through the courts to retrieve my money from them. Or do you think this is a reasonable amount of time to wait? It has now been over 7 weeks since I made my withdrawal request. Thanks tAllGaz

Hi tAllGaz,

Our understanding is that your payment has been processed. We would appreciate it if you could let us know when you receive your funds.

Thanks,

ThePOGG

Hi tAllGaz,

Have you received your funds?

Thanks,

ThePOGG

Hi Pogg,

Yes thanks I have now received my funds, thanks for your help.

Hi tAllGaz,

Thanks for letting us know - it is appreciated!

ThePOGG