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Vegas Hero - withdrawal
Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.
Read our Vegas Hero Casino Review.
Player's Complaint
I made a deposit and won a decent amount quickly so I tried withdrawing few hours later I had a message asking me to confirm my account this was on the 12th December it's now the 16th and still no update when I contact the casino they just keep telling me it takes upto 72hours even though that has passed already
3 Responses
Hi viperx,
Are you still experiencing issues?
Thanks,
ThePOGG
Hi viperx,
If we haven't heard from you by Friday the 17th of January I'll assume you no longer require our assistance with this issue and close this complaint.
Thanks,
ThePOGG
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Agreement
ViperX consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Vegas Hero
- Malta Gaming Authority
- Curacao eGaming
- United Kingdom Gambling Commission
- Genesis Global Limited
December 16, 2019
Hi viperx - welcome to ThePOGG.com!
With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 27th of December let us know and I'll contact the operator on your behalf.
Thanks,
ThePOGG