– your source for reliable information about online gambling.

  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
Aweber logo
[X] Close this form and return to site
Close geo
Turn geolocation on
Locale settings

Currently viewing:

English in United States

Vegas Hero - withdrawal


Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Vegas Hero Casino Review.

Player's Complaint

I made a deposit and won a decent amount quickly so I tried withdrawing few hours later I had a message asking me to confirm my account this was on the 12th December it's now the 16th and still no update when I contact the casino they just keep telling me it takes upto 72hours even though that has passed already

Read the casino review

3 Responses

User icon
December 16, 2019

Hi viperx - welcome to!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 27th of December let us know and I'll contact the operator on your behalf.



User icon
January 3, 2020

Hi viperx,

Are you still experiencing issues?



User icon
January 10, 2020

Hi viperx,

If we haven't heard from you by Friday the 17th of January I'll assume you no longer require our assistance with this issue and close this complaint.



Leave a Reply

You must be logged in to post a comment.


ViperX consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Vegas Hero
  • Malta Gaming Authority
  • Curacao eGaming
  • United Kingdom Gambling Commission
  • Genesis Global Limited

December 16, 2019

United States country flag