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Vegas Hero - withdrawal
Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
Read our Vegas Hero Casino Review.
Player's Complaint
On 26/05/2021 I withdrew £120. I’ve have continued to speak to live chat and told them that it had not been processed when they said it should of been after 72 hours. I tried again today to live chat and couldn’t get through and was just the live bot. Can you please help me get my winnings as I’ve had to message you about the sister site casoola holding my withdrawal too. Thanks
4 Responses
Hi snoopdog05,
Are you still experiencing issues?
Thanks,
ThePOGG
Hi snoopdog05,
I'm following-up on the above?
Thanks,
ThePOGG
Hi snoopdog05,
If we haven't heard from you by Friday the 23rd of July I'll assume you no longer need our assistance and close this complaint.
Thanks,
ThePOGG
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Agreement
snoopdog05 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Vegas Hero
- United Kingdom Gambling Commission
- Malta Gaming Authority
- Curacao
- Genesis Global Limited
June 3, 2021
Hi snoopdog05 - welcome to ThePOGG.com!
With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 18th of June let us know and I'll contact the operator on your behalf.
Thanks,
ThePOGG