Vegas Hero - Won’t pay out

Ruling

Resolved - Vegas Hero Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Vegas Hero Casino Review.

Player's Complaint

Hello, I’ve been waiting 3 weeks for my withdrawal. It took 2 weeks just to verify the account! Which is now full verified, I’ve sent them every single document asked for as soon as they ask for it and it seems like there doing anything they can to not pay me, they have now closed my account saying it’s a routine check? Please help me it’s been so long and they aren’t replying to emails and not giving me my withdrawal thank you

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5 Responses

ThePOGG

January 16, 2021

Hi blaagh - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG

January 24, 2021

Hi blaagh,

Our understanding is that your withdrawal has been processed to the payment method you used to deposit. We would appreciate it if you could confirm when you receive your funds.

Your account has been excluded due to your previous self-exclusions with other brands on this license.

Thanks,

ThePOGG

ThePOGG

January 31, 2021

Hi blaagh,

Have you received your funds?

Thanks,

ThePOGG

ThePOGG

February 7, 2021

Hi blaagh,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG

February 14, 2021

Hi blaagh,

If we haven't heard from you by Friday the 26th of February I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG