I won 12800 € on 7.12.2020. I had already received cashback 143 € previous week's losses.
The Casino refused to pay my winnings and claiming that I had used the bonus money to win.
I had used the real money in the account which was the cashback from the previous week’s losses. This did not include any wagering requirements but was immediately withdrawable money. According to the casino rules, you can only win 100 € with the bonus without a deposit. In my opinion cashback and normal bonus are not the same, and therefore it doesn't make any sense to confiscate my winnings and pay only 100 € .
This is from their website:
The most important thing for VIPs Casino is to be a more honest and transparent casino, especially when it comes to how we reward our customers. Most online casino players know that bonuses are usually of no real value due to complicated conditions such as wagering demands and restrictions on how much you can win.
Thats is why VIPs Casino have dropped traditional bonuses. Instead we give our customers real money without any wagering demands or other hidden conditions.
VIPs Casino pay back up to 20% of your weekly loss in cash every Monday. We call this Cashback. The Cashback is calculated on your weekly loss by taking your bets minus your wins. The advantage for you is a much more logical reward approach and that you are free to use the money however you want.
Cashbacks are calculated on Bets - Wins
Any winnings on other promotions, free-spins, bonuses or similar is not part of the weekly cashback calculations.
There are NO Turnover requirements on the cashback paid out
The cashback period counts from Monday 00:00 CET to Sunday 23:59 CET on a weekly basis.
Only Slots are valid for Cashback payouts
Cashback is only paid out on accumulated losses above €75 during the cash back period
Live Casino / Table Games / Virtual Games and Scratch Cards will not count towards the cashback
Cashback will be credited your account every Monday before 1PM CET.
Only completed game rounds will count towards the cashback
Any winnings or losses will not be carried over to the next cashback period meaning cashback calculations of Bets - Wins will reset every Monday 00:00:00 and start at 0.
VIPs Casino Gaming LTD reserves the right to cancel the cashback promotion without any notification to the player participating in the cashback programme
VIPs Casino Gaming LTD may cancel, amend or modify any promotion, competition, bonus or special offer by publishing the amended or modified terms or notice of cancellation on the relevant internet page of the promotion, competition or special offer. Such amendment, modification or cancellation shall take effect following the expiry of a period of 14 days of such publication, or with immediate effect, where required for security reasons, to comply with applicable law or regulation, due to abuse or otherwise where the promotion, competition or special offer is not capable of being conducted as specified as a result of exceptional circumstances.
Read more about our bonus policy
Gambling can be addictive, please play responsibly!
Updated: 11 Jan 2021 15:05
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VIPs Casino - Forfeited winnings
Posted by mikk
February 10, 2021
mikk consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
February 10, 2021