Wild Fortune - Not able to withdraw winnings.
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
Read our Wild Fortune Casino Review.
Hi. So I recently signed up with this casino. Last night I chose to withdraw $200 of my winnings. This morning I received an email saying that my request is denied because they want a photo of the cards from all the banks I have used to deposit with them, my photo ID, and proof of address. First of all, what does that have to do with anything since I have already deposited with them and they never asked for any of those things? However, I send them what they asked for and they denied to pay me again after I had sent them everything they needed because apparently, I have to cover some of the numbers on the card. All I want is to receive my money just like they took my money instantly from my account and never asked for anything.
The second problem:
I deposited CAD $100 two nights ago and the card I used is on one of my banks which put a hold on that transfer just because it was an online purchase at 5am so they were making sure everything was alright. However, 15min after the attempt the casino discarded that deposit as invalid. Yesterday the bank released that hold and processes the payment, however, the casino chat support tell me that they can't do anything about it and they can't know for sure that the money has been deposited. I provided them with a reference number that they sned for each deposit that it reflects on my bank account but it doesn't seem that they even care about that.
So this is it, I am in a situation where I don't know if I should get a lawyer or what. Besides the issue with gambling, these people have made these last two days a living hell. I have enough issues with these casinos taking me already, and now this is just too much.
Please give me at least some advice on how to proceed with this. Should I get a lawyer or what should I do.
the casino review
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