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Wild Fortune - Trying to seize cash out

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Wild Fortune Casino Review.

Player's Complaint

Casino is saying that I cannot change trustly cash out account. I have done deposit with other account and when making cash out it is impossible change account to same. I need to make another deposit to make cash out correctly. Trying to get help from customer service with no results. They don't send me chat conversations even it reads on their rules. Also asking data from me according the gdpr but they are not giving that for me, even that I have asked.

Read the casino review

3 Responses

User icon
thepogg
June 23, 2021

Hi Ralejovovich - welcome to ThePOGG.com.

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Please provide a clearer explanation of the problems you are experiencing.

Thanks,

ThePOGG

User icon
thepogg
July 4, 2021

Hi Ralejovovich,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
July 11, 2021

Hi Ralejovovich,

If we haven't heard from you by Friday the 23rd of July I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Ralejovovich consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Wild Fortune
  • Malta Gaming Authority
  • N1 Interactive Ltd

June 21, 2021

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