Wild Fortune - Withdrawl

Ruling

Found for the Casino - This player has deposited using a payment method that belongs to a third party. This is prohibited in the terms of use.

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Player's Complaint

For the sake of completeness, I briefly state below the statement of fact (in bullet points) and the explanation of the dispute, as I view it as of today:

·       I have a dispute with an online casino provider, wildfortune.com. This provider is – as far as I can ascertain – established and licensed in Malta;

·       I created an account in my name about three months ago on the site of the above-mentioned online casino;

·       I  have made deposits into this account via our common, so-called and/or, ING bank account. This account is in the name of my wife, [EDIT], and myself;

·       My wife and I have been married in community of property for years;

·       Also I made 27 payments on the same account via my wife's Paysafecard;

·       Paysafecard is an account with which you can deposit cash via a top-up card, in fact a kind of prepaid credit card. This card can be purchased online in the Netherlands via, for example, bel credit.nl and is widely used;

·       Payments via my wife's Paysafecard amount to 3670,- euro.

·       Now I have used the services of the online casino several times in recent months;

·       Luckily I have collected a total winning amount of EUR 80,000;

·       At the recent time I requested wildfortune.comto proceed with the payment of the winning amount, the site immediately requested account verification;

·       They requested by email for the following documents for verification:

1.      Identity card [EDIT] (front and back)

2.      Address Confirmation

3.      Bank statement with a sample debit to the online casino

4.      Paysafecard account statement showing the deposits to the online casino

·       I of course complied with this request and sent the documents by email.

·       Then I received an amazing response last week from wildfortune.com that my account is blocked and the amount of EUR 80,000 that I won has been confiscated;

·       Reasonis in short as follows:

·       Breach of terms and conditions;

·       I will send the relevant heading about the violation of the conditions in an attachment;

·       Relevant text from English email from wildfortune.com: ‘Deposits by a third party are not allowed. If a security check shows that this is the case, your account will be blocked and the amount confiscated.'

·       Also they now state as of today that they want to refund the amount of EUR 3,670  deposited with the Paysafecard, again stating that it comes from a third party (my - in community of property - married wife);

·       They want to transfer the amount to the aforementioned joint ING bank account of my wife and me. I have indicated that I will not cooperate with this for the time being because the dispute must be resolved.      

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