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Wild Slots - dont pay winnings

Ruling

Resolved - Wild Slots informed us that this issue was resolved the day after this complaint was submitted. The player is non-responsive to our request for updates so we assume that they've received their funds.

Read our WildSlots Casino Review.

Player's Complaint

I made a deposit 7.5.2018. I won 1240 euros. sent documents 8.5.2018. I received no reply. turned to chat 10.5 said that the account is not verified. because there are not enough documents. sent they the same documents 10.5. now they do not answer anything. they say in the chat. that they are not going to turn out in the near future because they have some problems. but they accept a new deposits.

I dont know whe will pay me, in their TaC said that withdrawal up to 48h. I am waiting for my moneey more than 150h

Read the casino review

5 Responses

User icon
ThePOGG
May 14, 2018

Hi sergunja - welcome to ThePOGG.com!

Unfortunately we had a system error over the weekend and some of the information you submitted with your complaint has been lost. I need you to provide the following:

1. Your full name

2. The email address you registered at the casino

3. The username you registered at the casino.

4. Your country of residence

Once we have this information we will look into your issue for you.

Thanks,

ThePOGG

User icon
ThePOGG
May 16, 2018

Hi sergunja, Thank you for your email. I'm including the information you provided here to ensure that it is stored with your complaint. This will be deleted before the complaint is closed: [EDIT] We'll contact the operator and see what we can find out. Thanks, ThePOGG

User icon
ThePOGG
May 18, 2018

Hi sergunja,

I've spoken to the operator and my understanding is that the payment has already been sent to you. Could you please confirm when you receive the payment?

Thanks,

ThePOGG

User icon
ThePOGG
May 25, 2018

Hi sergunja,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
June 1, 2018

Hi sergunja,

If we haven't heard from you by Friday the 8th of June I'll assume you've received your funds and close this complaint.

Thanks,

ThePOGG

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Agreement

sergunja consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

May 14, 2018

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