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WildSlots - Company ignore my requests to submit verification documents.
Ruling
Resolved - This player has become non-responsive to our requests for update. As such we assume that they no longer require or assistance with this matter.
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Player's Complaint
Hi ThePogg.
After making 20 deposits in the last 2 weeks with Wildslots. I've come to realise how this company seems to be actively avoiding my attempts to verify my account.
I received an email asking me to send a photo of just my bank card, nothing else which I thought was strange. The email specifies that I should upload the document via the 'My Account' tab on their site.
I tried this to no avail. As soon as I select an image to upload it encounters an error (of which I have screenshots) then proceeds to reload to the homepage.
I asked for permission to send the document via email (considering they specifically asked me not to) to which I had no reply, and still havent.
I would expect Wildslots to own up to their negligence and refund my deposits over the last two weeks as it seems I never had a chance at a withdrawal anyway!
My previous cashouts have been left pending for multiple days until the itch got the better of me and ended in a reversal followed by a total loss, on more than one occasion I should add.
I just want my deposits back.
I appreciate you taking a look at my complaint,
[EDIT]
6 Responses
Hi ThePogg,
While I do agree with what you're saying - I also believe the company to be avoiding me, causing a few losses of pending withdrawals recently.
I currently have a £1,300 withdrawal pending with Wildslots. I have sent all documentation that has been requested long ago. This withdraw has been pending for 3 days now! They state up to 48 hours in their terms! It's still there and I have resisted the reversal for this long.
This company is a joke, I am not happy with the service at all, even their live chat doesnt work, I've never been able to access it.
The loss of 2 or 3 pending withdrawals and now a pending £1,300 sitting there ready to be lost is all due to the negligence of the customer service.
Thank you
Hi Pilkyy,
Given that this is a recent issue you need to give the operator time to address this themselves before seeking to involve a 3rd party dispute mediation service. If you have not received your funds by Friday the 27th of August let us know and I'll contact the operator on your behalf.
As to the temptation to reverse the withdrawal - you could either place a time out on your account via the in account settings to ensure you cannot do that or you could consider our free Responsible Gambling app BetBlocker which allows you to restrict your device from accessing over 6.5k gambling operator websites for anywhere between 24h and 5 years.
Thanks,
ThePOGG
Hi Pilkyy,
Have you managed to resolve this issue?
Thanks,
ThePOGG
Hi Pilkyy,
I'm following-up on the above?
Thanks,
ThePOGG
Hi Pilkyy,
If we have not heard from you by Friday the 18th of October I'll assume you no longer require our assistance with this issue and close this complaint.
Thanks,
ThePOGG
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Agreement
Pilkyy consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- WildSlots
- Malta Gaming Authority
- United Kingdom Gambling Commission
- Aspire Global International Ltd
September 5, 2019
Hi pilkyy - welcome back!
That you are having problems with verification is sad to hear, but this is not something we would pursue a refund of losses over. Had you money to withdraw we would certainly assist in resolving the verification issue, but losses aren't invalidated because there has been a breakdown communication during the verification process.
Thanks,
ThePOGG