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Yukon Gold - Casino accused me of fraudulent deposit
Ruling
Declined - Where there is no legal requirement for an operator to talk to us, if they have already involved law enforcement there is zero chance of the operator cooperating with us.
Read our Yukon Gold Casino Review.
Player's Complaint
Hi,
So I made a Yukon Gold Casino a few days ago and made multiple deposits using my own credit card that has my name matching the name that I have on my casino account. Fortunately, I was able to win multiple times and ended up withdrawing $5000. The next day I was trying to log in again but I cannot go through and it keeps saying that my account was locked. They told me to email the risk management team so I did. A few hours ago I have received an email from them.
Here is the email message
Hi ThereYour casino accounts have been locked for fraudulent deposits.
We have already given your details to the police who will contact you very soon.
Regards.
[EDIT]
Risk Management
I just cannot believe that this online casino could not do any further investigation with an evidence before reporting it to the police. Given that I have received my deposit receipt through my registered email after I made deposits.
I am just waiting for the police authority to contact me so I can clear this accusation from Yukon Gold Casino and I can provide evidences to prove that it is not Fraudulent deposit.
Sincerely,
4 Responses
Hello,
I’m waiting for the police to contact me but I haven’t got anything yet. The risk management team told me that they contacted the police and will contact me as soon as possible. But I haven’t received anything. Same thing with the risk management team of Yukon Gold Casino. I sent them an email but didn’t receive any response.
I’m waiting for them to contact me because I want to clear everything that my deposit aren’t fraudulent and show them my evidences like my own credit card with my name that matched my name in the casino and the deposit receipt I received through my email which is registered to the casino as well.
I feel scammed knowing that I have $5000 withdrawals pending on my account before they locked it.
I sent you some of my evidences on the email that you provided.
I hope someone who’s genuine can help me about this matter.
Sincerely,
GD
Hi gonid09,
As stated already - if law enforcement agencies have already been contacted by either - or in this case both - parties then there is no possibility the operator will discuss the issue with us.
Thanks,
ThePOGG
Hi gonid09,
As you have already been informed, the involvement of law enforcement agencies in this matter precludes any possibility of our team being able to assist you. Please do not open further complaint files about this issue - we cannot help you.
ThePOGG
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Agreement
gonid09 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Yukon Gold
- Malta Gaming Authority
- United Kingdom Gambling Commission
- Apollo Entertainment Limited
August 8, 2019
Hi gonid09 - welcome to ThePOGG.com!
Unfortunately there is nothing we can do to help you in this situation. If the operator have already informed you that they have filed a complaint with law enforcement there is absolutely no possibility that they will discuss the issue with us.
Sorry we could not be of further help.
ThePOGG