Yukon Gold - Missing deposit

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

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Player's Complaint

I deposited today, as I have done multiple times through PayDirect Now INSTANT Interac for Canadian Banks. The interac transaction was made, and I waited for about half an hour or so before I got two notifications from my bank, that 1. The payment to Paydirect had gone through and 2. The payment was subsequently automatically deposited. The money came out of my bank account. I contacted Yukon Gold, and they said the transaction was rejected. I gave them the bank verification number etc. They said it was Interac issue. I then contacted PayDirect who informed me that the funds were indeed deposited by them into Yukon Gold Casino. I told them what the Casino had told me and they said they would give it to their investigation team, but that the funds had definitely been deposited to the Casino. I have a ticket number 4780 from Pay Direct who handles the interac withdrawals. This is the second chat transcript with the casino, as I contacted them again.

Please keep in mind that Interac and my bank say there is no recourse or refund for me because it was deposited into the Casino's account.

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