As internet connection speeds improved and live video streaming became a possibility, Live Casinos became a possibility. This allowed those who didn't trust the Random Number Generators behind programmed games to get on a real table and see real cards, dice and wheels while still staying in their own homes.
It is also important to remember that live dealer casinos still have to find ways to draw in a crowd and will do so in the same way that a standard online casino will. There is a good chance that if you are out and about in town you will only have a few options available to you, whereas online there are hundreds of live dealer casinos all vying for your custom and the way they intend to get it is by offering bonuses that you will never see on the high street.
Part of our service when writing live dealer casino reviews will be to point out which ones offer the best bonuses, but we won’t stop there. We look at all the major factors that combine to make a quality Live Dealer Casino.
First up is always going to be Trustworthiness. There are casinos that take an friendly and transparent approach to resolving player issues. No matter how good the casino when they are dealing with thousands of players at a time there will inevitably be the occasional problem. How a casino chooses to respond to these issues makes a big difference. Will they circle the wagons and take on a protectionist approach, denying everything and refusing to speak to anyone? Or will they step forward and take an open and cooperative approach? For your own piece of mind you want operators who take the latter approach.
How quickly will the operator pay you if you win? There is nothing more frustrating than seeing the cards fall in your favour only to have to wait weeks on end to receive your winnings. We build in how quickly an operator will pay you to our ratings.
Will customer service answer you quickly if you ask a basic question? We test the email support of our listed operators twice a year a build their response times into our ratings.
If you check out our list of recommended live dealer casinos we’ll point you in the direction of the ones that offer the best customer service and best the pay-out speed because the last thing you want is to left waiting for answers to your questions or for the money that you have won. We will also make sure that you only play at casinos that are properly licenced and can be completely trusted.
At the end of the day, when you play at a live dealer casino you want more than just a realistic experience you also want the peace of mind to know that your money is being spent somewhere reputable and reliable and here at ThePogg we can make that process much easier for you.