Top rated casinos regulated by United Kingdom Gambling Commission
Overview
The United Kingdom Gambling Commission (UKGC) entered the online gambling market as a significant regulator entity during 2014. Previous to this the UKGC were primarily responsible for the management and regulation of the offline gambling market within the UK. When the UK government decided to tax online operators for any activity generated by players located within the UK, the UKGC were given the remit of deciding which operators would be allowed to accept UK traffic and ensuring that those operators upheld the legal and professional standards required for a UKGC license.
The technical standards required by an online gambling operator or software developer to conduct business within the UK are amongst the most robust required by any licensing jurisdiction, making a UKGC license a strong indicator that the games being offered to players are fair.
The UKGC do not manage player complaints. Instead they outsource player complaint management to UKGC approved Alternative Dispute Resolution (ADR) services. As such the significance of a UKGC license to a player largely depends on which ADR service the operator uses. Our experience with the ADR services currently available has lead us to believe that some are more diligent than other when it comes to ensuring that players receive fair treatment and as such this creates variation in the value of a UKGC license to players. It should be noted that we have not had dealings with all of the UKGC accredited ADR services.
The ADR services currently available and relevant to the online sector are listed below, including contact information:
ADR Group
Website – http://www.consumer-dispute.co.uk/
Email – [email protected]
Address – 160 Fleet Street
London
EC4A 2DQ
Telephone – 020 3600 5050 or +44 7703 308 923 (Mark Belford)
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eCogra
Website – http://www.ecogra.org/
Email – [email protected]
Address – 2/F Berkeley Square House
Berkeley Square
London
W1J 6BD
Telephone – +44 20 7887 1480
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IBAS
Website – http://www.ibas-uk.co.uk/
Email – [email protected]
Address – Independent Betting Adjudication Service
PO Box 62639
London
EC3P 3AS
Telephone – 020 7347 5883
Fax – 020 7347 5882
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Isle of Man Gambling Supervision Commission
Website – https://www.gov.im/gambling/
Email – [email protected]
Telephone – +44 (0)1624 694331
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Joel Goodman
Website – http://key2hotels.com/
Email – [email protected]
Address – 17th Floor, Wembley Point
1 Harrow Road
Wembley
HA9 6DE
Telephone – (+44) 208 133 2794
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The Ombudsman Service Limited
Website – http://www.ombudsman-services.org/
Address – Ombudsman Services
The Brew House
Wilderspool Park
Greenall’s Avenue
Warrington
WA4 6HL
Telephone – 0333 300 1620
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Contact information for the UKGC can be found below :
Contact Details;
Website – http://www.gamblingcommission.gov.uk/Home.aspx
Email – [email protected]
Telephone – +44 121 230 6666
Fax – +44 121 230 6720
Address: Gambling Commission
Victoria Square House
Victoria Square
Birmingham
B2 4BP
