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United Kingdom Gambling Commission Review

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Overview

The United Kingdom Gambling Commission (UKGC) entered the online gambling market as a significant regulator entity during 2014. Previous to this the UKGC were primarily responsible for the management and regulation of the offline gambling market within the UK. When the UK government decided to tax online operators for any activity generated by players located within the UK, the UKGC were given the remit of deciding which operators would be allowed to accept UK traffic and ensuring that those operators upheld the legal and professional standards required for a UKGC license.

The technical standards required by an online gambling operator or software developer to conduct business within the UK are amongst the most robust required by any licensing jurisdiction, making a UKGC license a strong indicator that the games being offered to players are fair.

The UKGC do not manage player complaints. Instead they outsource player complaint management to UKGC approved Alternative Dispute Resolution (ADR) services. As such the significance of a UKGC license to a player largely depends on which ADR service the operator uses. Our experience with the ADR services currently available has lead us to believe that some are more diligent than other when it comes to ensuring that players receive fair treatment and as such this creates variation in the value of a UKGC license to players. It should be noted that we have not had dealings with all of the UKGC accredited ADR services.

The ADR services currently available and relevant to the online sector are listed below, including contact information:

ADR Group

Website - http://www.consumer-dispute.co.uk/

Email - [email protected]

Address - 160 Fleet Street

London

EC4A 2DQ

Telephone - 020 3600 5050 or +44 7703 308 923 (Mark Belford)

eCogra

Website - http://www.ecogra.org/

Email - [email protected]

Address - 2/F Berkeley Square House

Berkeley Square

London

W1J 6BD

Telephone - +44 20 7887 1480

IBAS

Website - http://www.ibas-uk.co.uk/

Email - [email protected]

Address - Independent Betting Adjudication Service

PO Box 62639

London

EC3P 3AS

Telephone - 020 7347 5883

Fax - 020 7347 5882

Isle of Man Gambling Supervision Commission

Website - https://www.gov.im/gambling/

Email - [email protected]

Telephone - +44 (0)1624 694331

Joel Goodman

Website - http://key2hotels.com/

Email - [email protected]

Address - 17th Floor, Wembley Point

1 Harrow Road

Wembley

HA9 6DE

Telephone - (+44) 208 133 2794

The Ombudsman Service Limited

Website - http://www.ombudsman-services.org/

Address - Ombudsman Services

The Brew House

Wilderspool Park

Greenall's Avenue

Warrington

WA4 6HL

Telephone - 0333 300 1620

Contact information for the UKGC can be found below :

Contact Details;

Website - http://www.gamblingcommission.gov.uk/Home.aspx

Email - [email protected]

Telephone - +44 121 230 6666

Fax - +44 121 230 6720

Address: Gambling Commission

Victoria Square House

Victoria Square

Birmingham

B2 4BP

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