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– Fast withdrawals.

– Fast response to email support request.

– Operator subject to strong regulatory requirement.

– Competitive incentives for registration.

– Non-cooperative with the management of player complaints.

21Nova Casino Review

Review last updated - January 2021.

OVERVIEW | 9.20/10

21Nova casino were part of the old Crown Solutions group that was bought taken over by William Hill. Since that point William Hill have also purchased the Evoke Gaming Group and have shuffled control of 21Nova Casino under this subsidiary. 21 Nova are licensed in Malta by the MGA. The offer a good range of games by providers including: Net Entertainment, Microgaming, Play 'N Go, Red Tiger and Pragmatic play.  The website takes as its colour palette: orange, blue and white and its logo is its name in blue letters - the "o" in Nova has been represented by an orange bingo ball with the number 21 on it.


21Nova Casino are part of the William Hill group. The William Hill group of casinos has a policy of not discussing player complaints, with both this and other affiliate based player complaint services.

Ordinarily we would not work with a group that will not discuss complaints. However, William Hill's position on complaints is standard amongst the industry giants (few will consider cooperating on complaint management) and William Hill have been a significant financial contributor to our sister charity BetBlocker. It is our considered opinion that the support that William Hill has given to BetBlocker - a project that supports thousands of gambling addicts every day - does far more good than their refusal to discuss the handful of complaints we receive about them each year (on average less than 2/year for the decade we have been in operation) does harm.

The above being the case we're we're happy to acknowledge that William Hill policy decisions are a net positive for players, though we would stress to players that if you get in trouble while playing with this group it is highly unlikely we will be able to assist you.

For references see William Hill Group Player Issues

BONUSES | 10 / 10

100% up to €100
Max Bonus 100
Min Deposit 20
Max Bet 5
Type Cashable
Wagering 35xb
Deposit Method Restrictions:
Country/Regional Restrictions:

Terms and Conditions

The 21Nova Welcome bonus currently consists of a bonus of 100% up to €100 plus 50 complimentary spins on Legacy of Dead.

The minimum deposit that will trigger the bonus is €10.

This bonus has a wagering requirement of 35xbonus and complimentary spins winnings have a wagering requirement of 35xwinning.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is €5 on any single round of play.

There is no maximum win on this bonus.

Bonus and associated winnings will expire after 7 days if the wagering requirements are not completed.

The bonus is cashable.

Excluded games:

  • Abracardabra, Midas Gold, Arabian Nights, Mirror Magic, Avalon, Monster Wins, Aztec Idols, Multifruit 81, Big Spinner, Bork the Berzerker, Hack n Slash, Mystery Joker 6000, Cash Splash, Mystery Reels, Casino Win Spin, Osiris, Castle Builder, Ozwin’s Jackpots, Cosmic Fortune, Persian Fortune, Count Duckula, Pots O’Luck, Dead Or Alive, Power Force Heroes, Deck The Halls, Power Force Villains, Devil’s Delight, Queen of Riches, Diamond, Railroad, Divine Fortune, Rainbow Jackpots, Dragon Sisters, Red Hot Wild, Football Champions Cup, Reels of Wealth, Robin Hood, Fortunes of Ra, Santas Wild Ride, Fortunes of Sparta, Secrets of Christmas, Fruit Warp, Sinbad’s Golden Voyage, Golden Sky Lounge, Golden Mane, Soldier of Rome, Gong Xi Fa, Cai, Spina Colada, Good Girl Bad Girl, Star Quest, Hall of Gods, Super Lucky Frog, Hellboy, Super Nudge 6000, Holmes and the Stolen Stones, Superman Last Son of Krypton, Immortal Romance, Tetris, Jackpot 6000, The Tipsy Tourist, Joker 8000, Treasure Nile, Joker Pro Triple, Red Hot 7s, Jokerizer, Tuts Twister, Keno, Vampires, Kings of Chicago, Vikings of Fortune, Laser Fruit, Wild Circus, Leprechaun Goes to Hell, Wild Spartans, Lucky Little Devil, Wild Swarm, Lucky Little Gods, Wild West, Medua II, Wild Wheel, Medusa 2, Winstar, Mega Fortune, Worms Reloaded, Mega Joker, Mega Moola, Table games, Card games, Video Poker games

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

BONUS: 100% up to €100
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Payout Speed: 24h | 10 / 10

The 21Nova site states that ewallet withdrawals are paid within a few minutes.

Maximum Withdrawal - €25

Minimum Withdrawal - None listed

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 10 / 10

21Nova casino use Net Entertainment software for their instant play casino. Check out our Net Entertainment Software Review.

Game selections are as follows;


Table Games – 13

Slots – 1640

Video Poker – 1

Jackpot – 21

Live – 51

Customer Service | 10 / 10

Email Testing Record

  • January 2021 - 1 hour 12 minutes.
  • October 2020 - 2 hours 17 minutes
  • December 2016 - 14 hours 21 minute
  • June 2015 - 2 hours 42 minutes
  • November 2014 - 2 hours 54 minutes
  • June 2014 - No Email Support
  • December 2013 - 17 hours 42 minutes
  • June 2013 - 4 hours 36 minutes
  • January 2013 - 1st email - 1h 4min

Licensing | 8 / 10

21Nova hold the following gambling licenses :

  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from United States NOT accepted.

21Nova does not accept players from the following countries: Afghanistan, Asia, American Samoa, Oceania, Australia, Belarus, Bosnia and Herzegovina, Congo, The Democratic Republic of The Congo, Cote D'ivoire, Cuba, France, French Guiana, French Polynesia, French Southern Territories, Germany, Iran, Iraq, Democratic People's Republic of Korea, Liberia, Libya, Mauritania, Myanmar, Serbia, South Africa, Sudan, Syrian Arab Republic, United States, United States Minor Outlying Islands, Virgin Islands, U.S., Zimbabwe.


Email : [email protected]
[email protected]
Phone :0203-1950-446
Fax : +44 203-1950-448

Slots RTP

21 Nova publish the House Edge/RTP figures for all of their slots games.

Comp Points

21 Nova offer the standard Playtech comp point program - 1 comp point for every £10 wagered and 100 comp points converting to £1 - with the redemption rates improving as you move up the VIP ladder.

Closing Thoughts

While we would love to see the extended William Hill group step forward and address the complaints that we see coming through, the complaint volumes are comparatively small given the sheer scale of this group and the commitment they've shown to supporting vulnerable players via BetBlocker is nothing short of exemplary. Player's choosing to play with 21Nova should be aware that it is very unlikely we will be able to assist them if they experience difficulties, but given the low chances of this happening this is a high quality operation overall.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.


Found for the player

21Nova - is no longer responding to my verification concerns

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Found for the player

21nova - doesn't want to pay me

Read Complaint

21 Nova - would not pay and said they can not verify the authenticity of my documents!

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