OVERALL VERDICT
7.26/10

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OVERALL VERDICT

7.26/10

PAYOUT SPEED

9/10

Customer Service

10/10

Bonuses

10/10

Software

10/10

Licensing

8/10

WEBSITE

OWNERSHIP

32Red plc

AFFILIATE PROGRAM

32Red Affiliate

This casino is not recommended!

This operator is NOT recommended by ThePOGG.com. This could be due to a variety of negative behaviours, from refusing to discuss complaints to suspect gambling software or predatory terms and conditions. We would encourage players to consider alternative operators to play with.

Why not try these great operators instead?

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– Fast response to email support request.

– Operator subject to strong regulatory requirement.

– Competitive incentives for registration.

–

– Non-cooperative with the management of player complaints.

– Withdrawals take over 24 hours.

32Red Casino Review

Name: 32Red Casino Review
Item: 32Red
Rating: 7.26
Author: ThePOGG

Review last updated - January 2019

OVERVIEW | 7.26/10

With huge consolidation taking place within the Microgaming's platform in recent years by less well regulated groups, 32Red are the best Microgaming casinos by a long long distance and one of the best casinos full stop. They are best known for their outstanding customer service, and have won a host of awards over the years. In 2011 they picked up the Best Casino Award (Global) for the ninth time, Best Casino Group for the second time and the Best Casino Manager for the fourth time from CasinoMeister and they picked up Casino Operator of the Year from eGaming Review.

TRUSTWORTHINESS | 2/10

As of early 2019 the Kindred group has decided they will no longer address complaints submitted to this service. This decision appears to have followed on directly from a responsible gambling complaint against 32Red managed by this service, wherein the complainant both repeatedly asked for support staff to excluded them and expressed suicidal feelings due to their losses without the operator taking appropriate actions to ensure the player could not access their gambling services. The operator were not inclined to refund losses to the player until such point as we suggested taking guidance from the UKGC on this matter, at which point they adopted a more appropriate position. Following this issue, the next complaints submitted to ThePOGG.com against Kindred group properties have received the response that Kindred are not prepared to work with ThePOGG.com's ADR services.

For references see Unibet Group Player Issues

You can see the latest updates to 32Red casino's terms and conditions here.

BONUSES | 10 / 10

320% up to £160
Max Bonus	160
Min Deposit	10
Max Bet	6.25
Type	Cashable
Wagering	50xb

Deposit Method Restrictions:

Country/Regional Restrictions:

Full 32Red bonus review

Terms and Conditions

The 32Red Welcome bonus currently consists of a bonus of £10 No Deposit Bonus + 320% up to £160.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 50xbonus for the deposit bonus and 50xbonus for the No Deposit Bonus.

The bonus is structured so that only wagering with bonus funds, which are stacked beneath the deposited funds, counts towards the wagering requirement. This also means that bonus restrictions, do not apply while you are wagering with your deposited funds. In other words as long as you are only using deposited funds you can withdraw at any time you like.

The maximum allowed bet is £6.25 on any single round of play.

There is no maximum win on the deposit bonus and the maximum allowed win for the No Deposit Bonus is £100.

The bonus is cashable.

Bonuses and winnings expire if the wagering requirement is not completed within 7 days.

Game Weightings:

Slots (except those listed below), Keno, Scratch Cards 100%

Table Poker games (except those listed below), Wheel of Riches, Sic Bo, Live Three Card Poker, Live Caribbean Stud, Hot Ink 50%

All versions of Roulette (except those listed below) 20%

Live Roulette French Roulette, Video Poker (except All Aces), Blackjack (except Blackjack games listed below), Pontoon, Baccarat, Caribbean Draw Poker, Vegas 3 Card Rummy Gold, Casino War, Multi-Hand Hold'em High Gold, Poker Ride, Red Dog 10%

All versions of Atlantic City Blackjack, All versions of Vegas Downtown Blackjack, All versions of Vegas Strip Blackjack, All versions of Vegas Single Deck Blackjack, Hi Lo 13 European Blackjack Gold, Classic Blackjack,All Aces Video Poker, Live Blackjack, Live Casino Hold'em, Live French Roulette, Texas Hold'em Bonus Poker Gold 2%

Craps, Mega Spin Slots (Double Magic, Fantastic 7s, High 5, Break da Bank Again and Major Millions), Max Damage Alien Attack, Castle Builder, Live Baccarat Forsaken Kingdom, Dragons Myth, River of Riches & All Retro Reels Slots. 0%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

BONUS: 320% up to £160

T&CS APPLY

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Value to Player for:

£33.63

Bonus Value

low roller

high

mid roller

high

high roller

high

superhigh roller

high

Payout Speed: 24-72h | 9 / 10

The 32Red group pay most withdrawals within 24 hours, however they do not make payments over the weekend. This can delay payments up to 5 days.

Banking options available - Credit/Debit cards, Neteller, Paypal,Skrill (Moneybookers), UKash, ClickandBuy, Click2Pay, EcoCard, Entropay, Paysafe Card, and Bank Transfers

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Click here to join neteller

Software | 10 / 10

32Red use Microgaming software for both their download and instant play casinos. Check out our Microgaming Software Review.

Game selections are as follows;

Download	Instant
Table Games – 74	Table Games – 55
Slots – 316	Slots – 237
Video Poker – 59	Video Poker – 23
Jackpots - 26	Jackpots - 17

Customer Service | 10 / 10

All our reviewers report very positive experiences with 32 Red customer services.

Email Testing Record

November 2018 - 2 minutes
February 2017 - 1 hour 21 minutes
June 2015 - 22 minutes
November 2014 - 2 hours 17 minutes
June 2014 - 22 minutes
December 2013 - 6 minutes
June 2013 - 55 minutes
January 2013 - 1st email - 17 minutes

Licensing | 8 / 10

32Red hold the following gambling licenses :

United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. 32Red currently use IBAS and eCOGRA. You can find further information regarding this regulator's complaint policies here.
Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from United States NOT accepted.

32Red does not accept players from the following countries: Australia, Belgium, Denmark, France, French Guiana, French Polynesia, French Southern Territories, Hong Kong, Italy, South Africa, Spain, Turkey, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact

Contact Information;

Email :	[email protected]
Phone :	UK 0808 080 3232 (free)
	1866 902 0499 (free)
	00663 381 2265 (free)
	0800 0005 139 (free)
	0800 9494 618 (free)
	1800 234 060 (free)
	+350 2005 9759 (toll)
Fax :	+350 2004 7408 (toll)
Skype :	skype_32red
Address :	32 Red Plc
	942 Europort
	Gibraltar

Slots RTP

32Red publish the house edge (RTP) information for all of their slots games.

Comp Points

32Red offer the Red Ruby comp point system. This awards Red Rubies for every wager you place. You can find the accural rates in the 'My Account' section of the casino lobby. The top earning games - mostly slots - earn 1 Red Ruby for every £10 wagered, roulette games earn 1 Red Ruby for every £20 wagered and other games earn 1 Red Ruby for every £100 wagered. 100 Red Rubies can be converted to £1. In comparison to the standard Playtech comp point program only the top earning games offer as high a return, all other games offer a substantially reduced number of comp points. On top of this your Red Rubies expire within 90 if not redeemed and when redeemed become a casino bonus with a 30xbonus wagering requirement. It should be noted that the value of the Red Rubies program increases as you move up the VIP ladder with 32 Red, making this program about average for the industry,

Closing Thoughts

The management of the last complaint we actually managed to review against the Kindred operated properties was in our opinion highly questionable. It was a clear cut case and the appropriate action should have been taken without any need for us to apply pressure. That the response to this issue appear to have been to shut down any further dialogue on future complaint issues only exacerbates our concerns.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

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Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.