Dunder Casino REVIEW

ThePOGG.com serves as an Alternative Dispute Resolution (ADR) service for Dunder Casino as part of their MGA license requirements. This means that we can offer legally binding rulings for all complaints submitted to this service from jurisdictions subject to the MGA license.

(-2) Dunder Casino share ownership with Casumo casino. Casumo have made clear that they will not discuss complaints with this service. We have no doubt that Dunder's platform provider MT Secure Trade will be completely cooperative with regard to managing complaints against Dunder Casino. However we are less comfortable with the position that the overarching group have taken with regard to the transparent management of player complaints.

Using Neteller all of our reviewers report withdrawal normally paid within 24 hours.

Maximum withdrawal - Cred/Deb, Trustly, Skrill, Neteller and EcoPayz: €5000; Paysafecard: €200; EUTeller: €1000.

Minimum withdrawal - €20.

Withdrawals cost €2.50 each.

Banking options available - Visa/Mastercard, Euteller, Trustly, Skrill, Neteller, EcoPayz, Paysafecard, iDeal, Poli, Instadebit and iDebit

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Dunder Casino use Net Entertainment software for their instant play casino. They also add in a selection of slots games from BetSoft, IGT, Microgaming, Play N Go, Quickspin, NYX Gaming Sheriff and NextGen.

Game selections are as follows:

Email Testing Record

• January 2021 - 3 days, 13 hours 5 minutes
• June 2020 - No response .
• September 2019 - 1 hour 25 minutes.
• May 2019 - 1 hour 22 minutes.
• December 2018 - 9 minutes
• July 2016 - 1 hour 21 minutes

Dunder Casino hold the following gambling licenses:

• United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Dunder currently use ThePOGG.com and IBAS. You can find further information regarding this regulator's complaint policies here.
• Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. ThePOGG.com acts as the ADR service used by Dunder for their MGA license. You can find further information regarding this regulator's complaint policies here.

Players from United States NOT accepted.

Dunder does not accept players from the following countries: Afghanistan, Asia, American Samoa, Oceania, Australia, Belgium, Bulgaria, Denmark, Estonia, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, Germany, Guam, Hong Kong, India, Iran, Iraq, Israel, Italy, Jordan, Kuwait, Marshall Islands, Nigeria, Northern Mariana Islands, Pakistan, Philippines, Portugal, Puerto Rico, Romania, Singapore, South Africa, Spain, Syrian Arab Republic, Turkey, United States, United States Minor Outlying Islands, Virgin Islands, U.S., Yemen.

Contact Details:

Dunder Casino give the RTPs for most but not all of their games.

Dunder Casino do not appear to offer a comp points system for players.

The casinos operating on the MT SecureTrade white label have garnered a good reputation over several years of operation and their licensors are credible and, in the main, player focused. That we function as an ADR service for this license provider under their MGA license gives us a very high degree of confidence that players signed-up with Dunder Casino will be treated fairly.