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– Fast withdrawals.

– Fast response to email support request.

– Operator subject to strong regulatory requirement.

– Competitive incentives for registration.

– Partially cooperative with the management of player complaints.


Foxy Games Casino Review

Review last updated - August 2022

OVERVIEW | 9.20/10


Foxy Games is part of the Ladbrokes Coral group, which is one of the best known brand names in the world, having household recognition both in and outside those familiar with the gambling industry. Founded in 1886, Ladbrokes had grown to the point that by 2016 they had almost 17k employees and an annual Net Revenue of over £1.5 billion.  They are licensed by the UKGC in the United Kingdom.  The website is based upon a colour theme of blue, yellow and white and the logo is the brand name with the 'Foxy' in white with the tail of the 'y' stylized like a foxes tail and the 'Games' in yellow, all on a blue background.

TRUSTWORTHINESS | 8/10


Foxy Games are part of the Ladbrokes Coral Group. The Ladbrokes group of casinos has a policy of not discussing player complaints, with both this and other affiliate based player complaint services. We do have some channels of communication with this operator, and may be able to assist with some lower level issues, but this relationship is not comprehensive.

Ordinarily we would not work with a group that will not discuss complaints. However, Ladbrokes' position on complaints is standard amongst the industry giants (few will consider cooperating on complaint management) and Ladbrokes has been a significant financial supporter of our sister charity BetBlocker. It is our considered opinion that the support that Ladbrokes has given to BetBlocker - a project that supports thousands of gambling addicts every day - does far more good than their refusal to discuss the handful of complaints we receive about them each year (on average less than 1/year for the decade we have been in operation) does harm.

The above being the case we're we're happy to acknowledge that Ladbrokes policy decisions are a net positive for players, though we would stress to players that if you get in trouble while playing with this group it is highly unlikely we will be able to assist you.

For references see Coral/Gala/Ladbrokes Group Player/Affiliate Issues

BONUSES | 10 / 10


Foxy Games Casino Review does not currently offer a bonus that we can reasonably evaluate.

Deposit Method Restrictions:
Country/Regional Restrictions:

Payout Speed: 24h | 10 / 10


The Foxy Games site does not appear to offer any information on withdrawal timeframes. We assume that as with the other operators in this group ewallet withdrawals are paid within 24 hours.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 10 / 10


Foxy Games appear to use Playtech software. To find out more about Playtech softare check out our Playtech Software Review

Game selections are as follows;

Table Games – 29

Slots – 717

Video Poker – 4

Live – 56

Jackpots - 91

Customer Service | 10 / 10


  • August 2022 - 17 minutes
  • December 2016 - Need to register to get support
  • June 2015 - 2 hours 18 minutes
  • November 2014 - 59 minutes
  • June 2014 - 49 minutes
  • December 2013 - 21 minutes
  • June 2013 - 25 minutes
  • January 2013 - 1st email - 20 minutes

Licensing | 8 / 10


Foxy hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Foxy currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.

Restricted Countries


Players from United States NOT accepted.

Foxy Games does not accept players from the following countries: Australia, French Guiana, French Polynesia, French Southern Territories, Poland, United States, United States Minor Outlying Islands.

Contact


Email : [email protected]
[email protected]
[email protected]
[email protected]
Phone :UK 0845 546 5439
International +44 845 546 5439
Fax :+44 (0) 845 458 0896
Address :Foxy Customer Service
PO Box 15854
Birmingham
B37 9BT

Slots RTP


Foxy Casino provide the RTPs for all of their slots games.

Comp Points


Foxy Casino do not offer any comp point program.

Closing Thoughts


While we would love to see the extended Ladbrokes group step forward and address the complaints that we see coming through, the complaint volumes are comparatively small given the sheer scale of this group and the commitment they've shown to supporting vulnerable players via BetBlocker is nothing short of exemplary. Players choosing to play with Foxy Games should be aware that the chances of us being able to assist you with any issues are significantly lower than with the smaller but more cooperative groups we act as ADR for. However, given the low volumes of complaints we see against this group, this should not be particularly offputting and we consider Foxy Games a high quality operation overall.

Associated By Company


The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

COMPLAINTS

Foxy
Resolved

Foxy Games - Siezed funds

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Foxy
Declined

Foxy Casino - Fraud at casino

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