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– Fast response to email support request.

– Operator subject to strong regulatory requirement.

– Non-cooperative with the management of player complaints.

– Withdrawals take over 24 hours.

– Low value registration incentives.


Jackpot City Casino Review

Review last updated - December 2021

OVERVIEW | 6.52/10


One of the older online casinos still in business today, Jackpot City was set up in 1998. It is operated by Bayton Ltd and It is licensed by the MGA in Malta. Jackpot City is a Microgaming only company which des impact on the overall number and types of games available. The Jackpot City website is based on a vibrant colour palette of : purple, white and magenta - its logo is its name in white block capital letters set in front of a pair of vibrant magenta diamond shapes.

TRUSTWORTHINESS | 8/10


Jackpot City Casino are associated with the Betway Group.

Players should note the following Terms and Conditions before signing up to play: "5.6. The Casino is a member of the Casino group. You may not claim a Bonus at the Casino if (1) prior to opening an Account at the Casino, you have opened an Account at any other online casino within the Casino Group and claimed such a Bonus from such other online casino and (2) having claimed such Bonus from the other online casino within the Casino Group, wagered such previously claimed Bonus and initial deposit less than 100 times at the online casino granting you such Bonus. Under no circumstances shall you be eligible for more than one sign- up bonus at the Casino even if you are able to open multiple Accounts thereat (in, for example, different currencies or languages). If your Account at the Casino has been credited with a sign- up bonus for which you (in our sole and unfettered discretion, not to be exercised unreasonable) are ineligible, the Casino shall retrospectively void such sign- up bonus and any winnings received by you after the sign- up bonus has been credited to your relevant Accounts." (28/12/2021) "5.7.3 Where a Sign-Up Bonus has been granted to you, subject to you being required to have met all wagering requirements, you will be limited to a maximum withdrawal value of 6 times your first deposit amount and any remaining balance will be forfeited. This clause will only be applied at the discretion of casino management. All progressive wins are exempt from this clause." (28/12/2021) "7.6. Players who withdraw a sum of money that is 5 times or more, greater than their lifetime deposits across the Casino Group will liable for detailed game and play review and only be able to withdraw their winnings at a sum of €4,000 per week. The remaining amount will be placed back in the player's account until such time that they are eligible for a further withdrawal. This clause will only be applied at the discretion of casino management. All progressive wins are exempt from this clause." (28/12/2021)

The Betway group of casinos has a policy of not discussing player complaints, with both this and other affiliate based player complaint services.

Ordinarily we would not work with a group that will not discuss complaints. However, Betway's position on complaints is standard amongst the industry giants (few will consider cooperating on complaint management) and Betway been a significant financial supporter of our sister charity BetBlocker. It is our considered opinion that the support that Betway has given to BetBlocker - a project that supports thousands of gambling addicts every day - does far more good than their refusal to discuss the handful of complaints we receive about them each year (on average ~3/year for the decade we have been in operation) does harm.

The above being the case we are happy to acknowledge that Betway's policy decisions are a net positive for players, though we would stress to players that if you get in trouble while playing with this group it is highly unlikely we will be able to assist you.

For references see Palace Group Player/Affiliate Issues

BONUSES | 1 / 10


100% up to €400
Max Bonus 400
Min Deposit 10
Max Bet 8/0.50
Type Cashable
Wagering 70xB
Deposit Method Restrictions:
Country/Regional Restrictions:

Terms and Conditions

The Jackpot City Welcome bonus currently consists of a bonus of 100% up to €400.

The minimum deposit that will trigger the bonus is €10.

This bonus has a wagering requirement of 70xbonus for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is €8 on any single round of play and €0.50 on any single payline.

The maximum win with this bonus is 6xdeposit.

The bonus is cashable.

Game Weightings:

  • Slots* 100%
  • *NetEnt slots 50%

  • Video Poker(excluding All acesand Jacks or Better Video Poker),all Roulette, all Blackjacks(excluding Classic Blackjack) and Casino War 8%
  • All table pokers, all roulettes, all video/power Pokers (excluding All Aces and Jacks or Better video pokers), all blackjacks (excluding Classic Blackjack) and Casino War 8%
  • Classic Blackjacks, All Aces video pokers, all Jacks or Better video pokers 2%
  • All Baccarats, All Craps, Red Dog, Sic bo 0%
  • Wagers placed using the gamble feature 0%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.


BONUS: 100% up to €400
Try another casino
Value to Player for:
£-10.37
Bonus Value
low roller
mid
mid roller
low
high roller
low
superhigh roller
low

Payout Speed: 72 hours | 8 / 10


Jackpot City do not process withdrawals over weekends according to their Terms and Conditions and hence the score of 8.

Minimum Withdrawal - None listed

Maximum Withdrawal - €10,000 per 24 hours.

Banking options available - Credit/Debit cards, Neteller, UKash, Click2Pay, ClickandBuy, PaySafeCards, Entropay Cheque and Bank Transfers

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 7 / 10


Jackpot City use Microgaming software for both their download and instant play casinos. Check out our Microgaming Software Review.

Game selections are as follows:

Download

Instant

Table Games – 76

Table Games – 54

Slots – 375

Slots – 248

Video Poker – 58

Video Poker – 23

Jackpots – 25

Jackpots - 17

Customer Service | 10 / 10


Email Testing Record

  • December 2016 - 9 minutes
  • December 2015 - No Reply
  • June 2015 - 1 hour 53 minutes
  • November 2014 - No Response
  • June 2014 - No email support.
  • December 2013 - No email support.

Licensing | 8 / 10


JackpotCity hold the following gambling licenses :

  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

Restricted Countries


Players from United States NOT accepted.

Jackpot City does not accept players from the following countries: Afghanistan, American Samoa, Andorra, Argentina, Australia, Belarus, Belgium, Botswana, Bulgaria, Cameroon, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Congo, Cuba, Czech Republic, Denmark, Estonia, France, French Guiana, French Polynesia, French Southern Territories, Germany, Ghana, Greece, Greenland, Guam, Heard Island and Mcdonald Islands, Holy See (Vatican City State), Hong Kong, Hungary, Iran, Israel, Italy, Kenya, Democratic People's Republic of Korea, Republic of Korea, Lithuania, Macao, Micronesia, Mozambique, Myanmar, Netherlands, Nicaragua, Nigeria, Norfolk Island, Northern Mariana Islands, Philippines, Poland, Portugal, Puerto Rico, Romania, Rwanda, Saint Helena, Serbia, Singapore, Slovenia, Somalia, South Africa, Spain, Switzerland, Syrian Arab Republic, Taiwan, Province of China, Tanzania, United Republic of, Turkey, Uganda, Ukraine, United Kingdom, United States, United States Minor Outlying Islands, Virgin Islands, British, Virgin Islands, U.S., Wallis and Futuna, Yemen, Zimbabwe.

Contact


Contact Details:

Email : [email protected]

Slots RTP


Jackpot City do not appear to publish the house edge (RTP) information for any of their slots games.

Comp Points


Jackpot City Casino offer a comp point system that gives you different numbers of points for £10 wagered on different games – accrual rates are listed below. 200 points converts to £1 cash (or whatever currency you are using). This system is 50% better than the standard Playtech comp point system for all the games that earn 3 points, the same for the 2 point games and 50% worse for the 1 point games.

  • All Video Poker (including Progressive), Craps, All Blackjack (including Progressive), Baccarat, Red Dog 1
  • All Roulette (including Progressive), Video Slots, Progressive Slots, Pai Gow Poker, Casino War 2
  • Traditional Slots, Scratch Games, Sicbo, Keno 3

Closing Thoughts


The group that own and operate Jackpot City and Betway, whilst uncooperative with us on player complaints brought to us against them, do a great deal to support our sister charity which aids those exhibiting problem gambling behaviours. This offsets the tiny number of complaints brought to us about them each year and as long as players are mindful of the fact that we cannot mediate complaints between themselves and Jackpot City we see the value in recommending a group that actively works to support compulsive gamblers. Players should note that there is s €10 per month dormancy fee though it is not stipulated what qualifies an account for dormant classification.

Associated By Company


The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

COMPLAINTS

Jackpot City
Declined

Jackpot City - unauthorised payment

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Jackpot City
Resolved

Jackpot City - don't pay me

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Jackpot City
Found for the player

Jackpot City - money was confiscated, it is not clear why

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Jackpot City
Declined

Jackpot City - Unortharised use

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