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– ThePOGG.com can issue legally binding rulings on player complaints under the MGA license.

– Cooperative with player complaints.

– Withdrawals take over 24 hours.

– Email support takes longer than average to respond.

– Not subject to the strongest regulations.

– Low value registration incentives.


Sunpura Casino Review

Review last updated - August 2021.

OVERVIEW | 7.04/10


Sunpura is a casino operated by N1 Interactive Ltd. It is licensed by the MGA in Malta. It offers an extensive selection of games from: Net Entertainment, QuickspinMicrogaming, Pragmatic Play, BetSoft, Evolution Gaming, Amatic, Endorphina, SoftSwiss, ELK Studios, EGT, Play 'N Go, Authentic Gaming, 1x2 Gaming, Booming Games, Hacksaw, Iron Dog Studios, No Limit, Novomatic, PG Soft, Push Gaming, Red Tiger, Relax Gaming, Yggdrasil, Gamomat, Revolver, Electric elephant, Silverback, Jade Rabbit, GamesInc, 4 the Player, Avatar 4x, Bang Bang Games, Dream Tech, Northern Lights, Reel Play, Reflex Gaming, True Lab, Boomerang Studios, Games Lab, Tom Horn Gaming, Petersons, Baddingo, BBGames and Thunderkick across the Slots, Live, Table, Video Poker and Jackpot categories. The Sunpura Casino home page features a: purple and white colour palette and it is fairly simple and straightforward in design. The casino logo is its name in white stylised 3d effect capital letters. Sunpura Casino currently have no significant outstanding complaints at any of the major gambling portals.

TRUSTWORTHINESS | 10+


ThePOGG.com serves as an Alternative Dispute Resolution (ADR) service for Sunpura Casino as part of their MGA license requirements. This means that we can offer legally binding rulings for all complaints submitted to this service from jurisdictions subject to the MGA license.

Players should be aware of the somewhat predatory KYC term found at this site: "We reserve the right to make a phone call to the number provided in your user account, which at our own discretion can be a necessary part of the KYC procedure. Until the account is fully verified, no cashouts will be processed. In case the provided phone number is incorrect, missing or false or the player will not answer the phone call, we reserve the right to confiscate your winnings and/or disable your user account. We will make reasonable efforts trying to contact you regarding the withdrawal of the funds, but if we are not able to reach you (by email or phone) in two (2) weeks, the funds will be retained by the Company, since you have failed to pass the KYC procedure. (25/08/2021)

Term 3.4 states: "If an account is closed, casino pays out any remaining funds to the verified bank account within 5 (five) working days at the latest. No fees would be charged for processing the pay-out. Your account has to be verified and to meet T&C. Otherway casino has right to hold withdrawal until necessary documents are provided or not to pay out due to violation of T&C." (25/08/2021) It is unclear whether balances may be retained by the casino if an account is not verified within the 5 days or if this happens after a period of more than 5 days - for this reason we feel it necessary to draw prospective players' attention to the term before signup.

BONUSES | 1 / 10


100% up to €750
Max Bonus 750
Min Deposit 20
Max Bet 5
Type Cashable
Wagering 40xB
Deposit Method Restrictions:
Country/Regional Restrictions:
Bulgaria, Bosnia and Herzegovina, Croatia, Greece, Hungary, Serbia, Kazakhstan, Macedonia, Republic of Moldova, Indonesia, Philippines, Georgia, Sierra Leone, Spain, France, Turkey, Estonia, Slovakia, Anguilla, Sweden.

Terms and Conditions

The Sunpura Casino Welcome bonus currently consists of a bonus of 100% up to €750 plus 50 complimentary spins on Release the Kraken

The minimum deposit that will trigger the bonus is €20.

This bonus has a wagering requirement of 40xbonus and 40xwinnings for the complimentary spins.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is €5 on any single round of play during bonus play.

There is no maximum allowed win associated with the deposit bonus or complimentary spins.

Players from the following countries are not eligible to receive this bonus: Bulgaria, Bosnia and Herzegovina, Croatia, Greece, Hungary, Serbia, Kazakhstan, Macedonia, Republic of Moldova, Indonesia, Philippines, Georgia, Sierra Leone, Spain, France, Turkey, Estonia, Slovakia, Anguilla, Sweden.

Bonus and associated winnings will expire after 5 days if wagering requirements are not completed; complimentary spins expire after 3 days.

The bonus is cashable.

Game Weightings:

  • Slots 100%
  • Roulette games, card games, poker, video poker, other games 0%
  • Craps (1x2 Gaming), Rocket Dice (Bgaming), Surfin' Reels, Wombaroo (Booming), Ninja (Endorphina), Egyptian Dreams Deluxe, Knockout Football, London Hunter, Magic Oak, Pumpkin Patch, Santa’s Village (Habanero), Ambiance, Mega Boy, Roo Riches, Super Fast Hot Hot Respin, Tree of Fortune, Vegas High Roller (iSoftbet), Dead or Alive, Dead or Alive 2, Dead or Alive 2 Feature Buy, Devil's Delight, Lucky Angler, Reel Rush 2, Reel Steal, Robin Hood: Shifting Riches, Scudamore's Super Stakes, Serengeti Kings, Single Deck Blackjack Professional Series, Street Fighter II: The World Warrior Slot, The French Roulette, The Wish Master, TXS Hold'em Professional Series, Wilderland (NetEnt), Book Of Shadows (Nolimit City), Baker's Treat, Eye of the Kraken, Golden Legend, Happy Halloween, Hugo 2, MULTIFRUIT 81, Pearls of India, Pimped, Rage to Riches, Royal Masquerade, Sea Hunter, Tower Quest (Play'nGo), Solar Temple, Solar Queen, Solar King (Infingame/Playson), 3 Kingdoms – Battle of Red Cliffs, Bronco Spirit, Golden Beauty, Jade Butterfly, Jungle Gorilla, Queen of Gold, The Champions (Pragmatic), Wild Swarm, Wizard Shop (Push Gaming), 3 Tiny Gods, 300 Shields, African Quest, Agent Valkyrie, Age of Conquest, Astro Legends: Lyra and Erion, Art of the Heist, Augustus, Beautiful Bones, Bikini Party, Book of Oz, Bookie of Odds, Break Da Bank Again Respin, Castle Builder, Castle Builder II, Cool Buck, Craps, Dragon Dance, Elite of Evil: Portal of Gold (Gamevy), Flower Fortunes, Forsaken Kingdom, Gems Odyssey, Gems Odyssey 92, Gods Of Power, Goldaur Guardians, Hot Ink, Le Kaffee Bar, Magic of Sahara, Medusa, Monster Blast, Peek-a-Boo - 5 Reel, Pets Go Wild, Reel Gems, Retro Reels, Retro Reels Diamond Glitz, Retro Reels Extreme Heat, Scrooge, Solar Queen (Playson), Spectacular Wheel of Wealth, Stardust, Tomb Raider - Secret of the Sword, Tomb Raider, Untamed Bengal Tiger, Untamed Crowned Eagle, Untamed Giant Panda, Untamed Wolf Pack, Vampire: The Masquerade - Las Vegas, Village People Macho Moves, Wheel of Wealth Special Edition, Wheel of Wealth, Wild Orient, Zombie Hoard (Quickfire), Skulls Up! (Quickspin), 5 Families, Aztec Spins, Bombuster, Diamond Blitz, Lucky Fridays, Three Musketeers, Reel Heist (Red Tiger), Crystal Cavern (Kalamba), Frequent Flyer, Kingmaker (BTG), Marching Legions, Slot Vegas Megaquads (BTG), Trail Blazer (Northernlights), Wizard Shop (Push Gaming) (Relax), Cupids Strike 2, Divine Forest, Lemur Does Vegas, Summer Splash, Mines of Gold (Spinomenal), 1429 Uncharted Seas (Thunderkick), Alchymedes, Cazino Cosmos, Dark Vortex, Dwarf Mine, Double Dragons, Football Glory, Holmes and the Stolen Stones, Jackpot Raiders, Jokerizer, Ozwin’s Jackpots, Spina Colada, The Dark Joker Rizes, The Royal Family, Tut's Twister, Vikings go to Hell, Vikings go Berzerk, Victoria Wild, Wicked Circus, Wolf Hunters (Yggdrasil), Black Horse, Black Horse Deluxe, Hot 777, Hot 777 Deluxe, Larry The Leprechaun, Reel Hero, Sonic Reels (Wazdan) and all Jackpot slots 0%
  • Live Games 0%


BONUS: 100% up to €750
Try another casino
Value to Player for:
£19.31
Bonus Value
low roller
high
mid roller
high
high roller
high
superhigh roller
top 10

Payout Speed: 72 hours | 8 / 10


Sunpura Casino's website states that withdrawals to ewallets may take up to 3 days to process.

Minimum withdrawal – €20 - this is slightly higher than the norm.

Maximum withdrawal – €5,000 per week; €15,000 per month. Winnings of €15,000+ will be paid out in installments of €15,000 per month.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 10 / 10


Sunpura Casino use Pragmatic Play, BetSoft, Evolution Gaming, Amatic, Endorphina, SoftSwiss, ELK Studios, EGT, Play 'N Go, Authentic Gaming, 1x2 Gaming, Booming Games, Hacksaw, Iron Dog Studios, No Limit, Novomatic, PG Soft, Push Gaming, Red Tiger, Relax Gaming, Yggdrasil, Gamomat, Revolver, Electric elephant, Silverback, Jade Rabbit, GamesInc, 4 the Player, Avatar 4x, Bang Bang Games, Dream Tech, Northern Lights, Reel Play, Reflex Gaming, True Lab, Boomerang Studios, Games Lab, Tom Horn Gaming, Petersons, Baddingo, BBGames and Thunderkick . Check out our Net Entertainment Software Review, Microgaming Software Review and BetSoft Software Review.

Game selection is as follows:

Instant

Table Games – 63

Slots – 1113

Video Poker – 31

Jackpot – 500

Live – 107

Customer Service | 0 / 10


Email Testing Record

  • August 2021 - No response.

Licensing | 7 / 10


Sunpura Casino hold the following gambling licenses :

  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. ThePOGG.com acts as the ADR service used by Sunpura for their MGA license. You can find further information regarding this regulator's complaint policies here.

Restricted Countries


Players from United States NOT accepted.

Sunpura does not accept players from the following countries: Anguilla, Australia, Belgium, Czech Republic, Estonia, France, French Guiana, French Polynesia, French Southern Territories, Gibraltar, Israel, Italy, Jersey, Lithuania, Slovakia, Slovenia, Spain, Turkey, United Kingdom, United States, United States Minor Outlying Islands.

Contact


Contact Information:

Email : [email protected]

Slots RTP


Sunpura Casino does not appear to give the R.T.Ps for their games.

Comp Points


Sunpura Casino offer a 5 level loyalty programme for players - further details can be found on the operator's website.

Closing Thoughts


Sunpura Casino are licensed by the MGA in Malta and they have made a positive start to their career in the online gambling market. Players from: Bulgaria, Bosnia and Herzegovina, Croatia, Greece, Hungary, Serbia, Kazakhstan, Macedonia, Republic of Moldova, Indonesia, Philippines, Georgia, Sierra Leone, Spain, France, Turkey, Estonia, Slovakia, Anguilla and Sweden are exempt from claiming any bonuses. Players winning progressives will be paid in full but large wins on other methods will be paid out in instalments of €15,000 per month until the full amount is removed. Be sure that you are able to comply with the KYC timescale before signup at the risk of losing your balance if you cannot meet the deadline set.

Other Associations


We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

COMPLAINTS

Sunpura
Resolved

Sunpura - refusing to pay my withdrawal

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Sunpura
Declined

Sunpura - Only deposit back

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Sunpura
Resolved

Sunpura - casino not paying my winnings (over €5000)

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Sunpura
Resolved

Sunpura - Pending Cashout since 22.03

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