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– No player complaints requiring operator intervention received so far!

– Fast withdrawals.

– Fast response to email support request.

– Operator subject to strong regulatory requirement.

– Low value registration incentives.


Videoslots Casino Review

Review last updated - January 2021.

OVERVIEW | 7.86/10


Videoslots Casino are operated by Videoslots Limited and they are dual licensed by the MGA in Malta and by the UKGC in the United Kingdom. They have appointed IBAS as their ADR (Alternative Dispute Resolution Service).  They offer a very large range of games by: Play 'n Go, NYX Gaming, Scientific Games, ShuffleMaster, Thunderkick, Bally, BarCrest, Big Time Gaming, ELK Studios, Evolution Gaming, Inspired, WMS Gaming, Net Entertainment and Microgaming. Their site design is built upon a colour palette of: black, white and yellow and their logo is their name stylised like a slots machine.

TRUSTWORTHINESS | 8/10


Videoslots have a positive reputation amongst the playing community. They have successfully addressed all player complaints that have been submitted to this service, but chose not to engage with a complaint from one of their affiliate business partners.

For references see Videoslots Player Issues

BONUSES | 3 / 10


100% up to £200
Max Bonus 200
Min Deposit 10
Max Bet 20/50%xd
Type Post Wager
Wagering 35xb
Deposit Method Restrictions:
Country/Regional Restrictions:

Terms and Conditions

The Video Slots Welcome bonus currently offered consists of a bonus of 100% up to £200.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 35xbonus for the deposit bonus.

This bonus is a post wager bonus, meaning that you do not receive the bonus until you have completed the wagering requirements at which time it is paid into your account in cash. In this instance the bonus is paid in 10% incriments as you complete 10% of the wagering requirement.

The maximum allowed bet is £20 or 50% of the bonus, whichever is lower.

There is no maximum win on either the deposit bonus.

Bonus funds and associated winnings will expire after 60 days if the wagering requirements are not completed.

The bonus is cashable.

Game Weightings:

  • Games with 96% RTP 100%
  • Games with 95% RTP 125%
  • Games with 97% RTP 75%
  • Every 0.01% over 96% RTP of a specific game gives 0.25% less (max 75%) contribution to the bonus wager requirement.
  • Every 0.01% under 96% RTP of a specific game gives 0.25% extra (max 75%) to the contribution of the bonus wager requirement
  • Progressive jackpot games 0%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.


BONUS: 100% up to £200
Try another casino
Value to Player for:
£-20.09
Bonus Value
low roller
low
mid roller
low
high roller
low
superhigh roller
low

Payout Speed: 24h | 10 / 10


Our reviewer reports Neteller withdrawals being paid within 24 hours.

Currencies accepted - EUR / GBP / AUD / USD / CAD / SEK

Minimum withdrawal - £20.

Maximum withdrawal - £30000/withdrawal.

Only one free withdrawal per day. All further withdrawals charged at £2.50/withdrawal. Deposits are free other than for EuTeller and Siru Mobile

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 10 / 10


Video Slots casino use Microgaming software for their instant play casino. They also offer a range of Sheriff, NYXGaming, Push, Quickspin, Rabcat, Rival, Genesis, Leander, MultiSlot, Cryptologic, BetSoft, NextGen Gaming, Net Entertainment and PlayNGo slots games. Check out our Microgaming Software Review.

Game selections are as follows;

Instant

Table Games – 60

Slots – 447

Video Poker – 49

Jackpot – 47

Customer Service | 10 / 10


Email Testing Record

  • January 2021 - 2 hours 3 minutes.
  • September 2019 - 21 minutes.
  • May 2019 - 58 minutes.
  • November 2018 - 8 minutes
  • November 2016 - 39 minutes
  • June 2015 - 7 minutes
  • November 2014 - 44 minutes
  • June 2014 - 3 minutes
  • December 2013 - 57 minutes

Licensing | 10 / 10


VideoSlots casino hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. VideoSlots currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

Restricted Countries


Players from United States NOT accepted.

Videoslots does not accept players from the following countries: Afghanistan, Asia, Algeria, Africa, American Samoa, Oceania, Angola, Argentina, South America, Australia, Bahamas, Bahrain, Bangladesh, Belgium, Bosnia and Herzegovina, Bulgaria, Congo, The Democratic Republic of The Congo, Cote D'ivoire, Cuba, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Fiji, France, French Guiana, French Polynesia, French Southern Territories, Guam, Guyana, Haiti, Holy See (Vatican City State), Hong Kong, India, Iran, Iraq, Israel, Italy, Jordan, Kazakhstan, Kenya, Democratic People's Republic of Korea, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Lesotho, Liberia, Libya, Lithuania, Mozambique, Myanmar, Nigeria, Pakistan, Palestinia, Panama, Papua New Guinea, Poland, Puerto Rico, Qatar, Reunion, Romania, Rwanda, Saudi Arabia, Senegal, Singapore, Somalia, South Africa, Spain, Sri Lanka, Sudan, Syrian Arab Republic, Tanzania, United Republic of, Turkey, Uganda, United Arab Emirates, United States, United States Minor Outlying Islands, Vanuatu, Venezuela, Viet Nam, Virgin Islands, U.S., Yemen, Zimbabwe.

Contact


Contact Information;

Email : s[email protected]
Address : Videoslots.com
Panda Media Limited
Level 4 / 109 Triq Gwardamangia Hill
PTA1313
Pieta
Malta

Slots RTP


VideoSlots casino publish the Return to Player/House Edge information for all of their slots games.

Comp Points


VideoSlots casino do run a comp point program and it is unique in it's function.

The premis of the VideoSlots comp point program is that each day 25% of the casino's profits will be returned to the players that participated that day. The more active a player is, the larger the share of the returned money they'll receive. Presumably the returned share is also weighted by the value to the casino of the game that the player engaged with.

While this system does seem to be fundamentally valuable to the player, without seeing the specific figures it's difficult to establish how it compares to other comp point programs.

VideoSlots also offer an achievement program. This program rewards players with 'Trophies' for different types of activity, from big wins to regular deposits. Different trophies award different rewards for achievements.

Closing Thoughts


VideoSlots casino have a lot of happy players. Broadly speaking, they have addressed complaint issues that have been submitted to this service to a high enough standard that we're comfortable recommending them to players.

Associated By Company


The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Other Associations


We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

There are no associated casinos to display.

COMPLAINTS

Videoslots
Declined

Videoslots - SE tired 3 times

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Videoslots
Resolved

Videoslots - Disapproved withdrawal an subsequent account lock

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Videoslots
Resolved

Videoslots - Funds witheld even after verification

Read Complaint
Videoslots
Resolved

Videoslots - renege on tournament winnings

Read Complaint
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