Winner Casino Review

Our reviewer reports their withdrawal being paid within 24 hours of Winner rescinding the request for Notarized ID, however this seems to have been expedited due to the circumstance as live support stated within 4 business days. We would emphasize that specifically speeding up the withdrawal process when there has been an issue is a very good customer service policy, but this section is designed to rate the standard policy not the exceptions.

Minimum Withdrawal - None listed

Maximum Withdrawal - Where a bonus is used, a maximum of £5000 can be withdrawn per 30 day period. Without a bonus a maximum of £10,000 can be withdrawn every 4 business days, a maximum of £40,000 can be withdrawn every 10 business days and a maximum of £50,000 can be withdrawn in any 30 day period.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Click2Pay, UKash, PaySafeCard, Entropay, Bank Wire, ClickandBuy or Cheque

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Our review reports that communication became a lot less expedient after the issue of Notarized ID was raised, with customer service not responding to email. However they report their payout being paid far faster than the stated timeframe once the issue was resolved. As such we'll be basing the Customer Service rating solely on the email testing.

Email Testing Record

• December 2016 - No reply
• June 2015 - 10 minutes
• November 2014 - 1 minute
• June 2014 - No email address
• December 2013 - 6 minutes
• June 2013 - 16 minutes
• January 2013 - 1st email - 11 hours 24 minutes

Winner hold the following gambling licenses :

• United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Winner currently use IBAS. You can find further information regarding this regulator's complaint policies here.
• Antigua and Barbuda Directorate of Offshore Gaming - Winner casino are licensed by the DOG. Relatively few of the operators we list use this regulator and while this body does appear to have a complaints process in place, we are unaware of any player having successfully taken a complaint to them. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Winner - AFGHANISTAN, ANTIGUA AND BARBUDA, BULGARIA, CHINA, CUBA, CYPRUS, ESTONIA, FRANCE AND IT'S TERRITORIES, HONG KONG, IRAN, IRAQ, ISRAEL, KAHNAWAKE, LIBYA, MACAU, NETHERLANDS ANTILLES, REPUBLIC OF SERBIA, SUDAN, SYRIA, THE PHILIPPINES, TURKEY, USA AND ITS TERRITORIES

Contact Information;

Players from United States NOT accepted.

Winner does not accept players from the following countries: Afghanistan, Asia, Antigua and Barbuda, Bulgaria, China, Cuba, Cyprus, Estonia, France, French Guiana, French Polynesia, French Southern Territories, Hong Kong, Iran, Iraq, Israel, Libya, Macao, Netherlands Antilles, Philippines, Serbia, Sudan, Syrian Arab Republic, Turkey, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Winner casino publish the House Edge/RTP figures for all of their slots games.

Winner offer the standard Playtech comp point program wherein you receive one comp point for every £10 wagered and 100 comp points can be converted into £1. The redemptions rates do improve as your VIP levels increase.

If you're going to play with Winner casino you really need to accept that there's a higher than normal chance that you'll end up having to fork out money for Notarized ID. It personally would not be our choice, but it's a personal decision that you have to take.

There are no associated casinos to display.